Maddison Sullivan
Mayfield,NSW
Summary
Accomplished Assistant Manager with in-depth experience. Well-versed in sales, personnel management, rostering and inventory management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Wallace Bishop Jewellers
07.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Bar Supervisor
The Bridge Hotel
02.2023 - 07.2023
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Sales Associate
Wallace Bishop Jewellers
02.2021 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Factory Production Worker
Simplot
10.2020 - 02.2021
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Increased product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Sales Associate
Colette By Colette Hayman
01.2019 - 08.2020
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Waitress
Wan Wah Chinese Restaurant
02.2016 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Social Work -
University of Newcastle
Newcastle, NSW12.2026
Skills
- Operations Oversight
- Store Organization
- Customer Relations
- Records Management
- Shift Scheduling
- Issue Resolution
Certification
- Working with Children Check
- RSA/RCG
- First Aid Certificate
Timeline
Assistant Store Manager
Wallace Bishop Jewellers
07.2023 - Current
Bar Supervisor
The Bridge Hotel
02.2023 - 07.2023
Sales Associate
Wallace Bishop Jewellers
02.2021 - 12.2022
Factory Production Worker
Simplot
10.2020 - 02.2021
Sales Associate
Colette By Colette Hayman
01.2019 - 08.2020
Waitress
Wan Wah Chinese Restaurant
02.2016 - 01.2019
Bachelor of Social Work -
University of Newcastle
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