Maddison Tavo
Port Hedland,WA
Summary
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Supplement Mart
12.2023 - Current
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Events, Arts and Culture Team Leader
TOPH – Matt Dann Theatre Centre
04.2021 - Current
- Preparation of complex projection suite for smooth delivery of movies, including ingesting , testing and the production.
- Assisting Head techs in Event and Stage handling pre, post and during live shows and performances.
- Teach, support and supervise new employees
- Adherence to cleaning and sanitization protocols
- Knowledge of TOPH operating procedures including local government guidelines and policy.
Umpire
TOPH - Wanangkura Stadium, Umpire
04.2022 - Current
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Assisting with set up and delivery of Community events (Ship to Shore, Night Lights program, Have a try night etc.)
- Assisted in covering Booking officers role until interviews for a full-time replacement were complete.
Customer Service Officer
TOPH - Wanangkurra Stadium
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction,
- Responded to customer calls and emails to answer questions about products and services.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Customer Service
NAB Bank, AFSL Accreditation
04.2021 - 08.2022
- Open and close of branch including security protocols, cash handling, clearing ATM's and completing end of day balancing.
- Live chat delivery – received quarterly Customer Service Award for Regional WA (Q3, FY22)
- Conflict resolution and experience in dealing with difficult customers
- Data collection and maintaining customer confidentiality
- Active listening and provision of professional advice within scope of practice
Customer Service
Kmart South Hedland
01.2018 - 01.2021
- Monitoring and adjusting stock levels ( Stocktake and backfill) and actioning stock requests
- Ensuring safety in the workplace by identifying, monitoring and removing hazards
- Trained in using store devices/technology e.g Scanners, automatic tills and EFTPOS systems
- Good knowledge of Microsoft suite and general PC functionality
Education
Western Australian Certificate of Education -
Hedland Senior High School
2020
Skills
- Teamwork and Collaboration
- Personal Development
- Physical Fitness
- Staff education and training
- Adherence to high customer service standards
- Recordkeeping skills
Certification
- Cert II in Sport and Recreation, Hedland Senior High School - 2020
- Cert II in Community Services, North regional Tafe - 2020
- First Aid ( last completed 2020 )
- National Police Clearance (last completed April 2021)
- Tier 2 accreditation in Financial Services- 2021
- Statement of attainment for Chief & fire warden course completion - 2024
- Working with Children’s Check (valid to 08/03/2025 )
- Studying Cert III & IV in Fitness and a Masters Certificate in Female Fitness Programming - Current
Timeline
Customer Service Officer
Supplement Mart
12.2023 - Current
Customer Service Officer
TOPH - Wanangkurra Stadium
01.2023 - Current
Umpire
TOPH - Wanangkura Stadium, Umpire
04.2022 - Current
Events, Arts and Culture Team Leader
TOPH – Matt Dann Theatre Centre
04.2021 - Current
Customer Service
NAB Bank, AFSL Accreditation
04.2021 - 08.2022
Customer Service
Kmart South Hedland
01.2018 - 01.2021
Western Australian Certificate of Education -
Hedland Senior High School
- Cert II in Sport and Recreation, Hedland Senior High School - 2020
- Cert II in Community Services, North regional Tafe - 2020
- First Aid ( last completed 2020 )
- National Police Clearance (last completed April 2021)
- Tier 2 accreditation in Financial Services- 2021
- Statement of attainment for Chief & fire warden course completion - 2024
- Working with Children’s Check (valid to 08/03/2025 )
- Studying Cert III & IV in Fitness and a Masters Certificate in Female Fitness Programming - Current
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