Maddison Taylor
Treeby,WA
Summary
A highly motivated professional with a strong work ethic and the desire to make a positive impact in any professional environment. I am committed to excellence and a passion for continuous learning and development. I am a fast learner and have a proven track record of success in both team and independent settings. I am reliable individual with a strong set of core values and a desire to use my knowledge and experience in a meaningful way.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Jupiter Health Harvest Lakes
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Senior Bartender
Hugo’s Club Fremantle
05.2018 - Current
- Ensure smooth operation of bar services during absence of supervisor
- Assists with orienting new employees to their work area
- Adheres to proper alcohol handling, sanitation and safety procedures
- Engaging with customers in a sincere and friendly manner
- Cleaning and ensuring venue is looking up to standard
- Serving drinks while maintaining a clean and sanitary bar area
Receptionist
BHP
12.2022 - 01.2023
- Meeting and greeting clients
- Booking meetings
- Arranging couriers
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Sorting and distributing post
Customer Service Officer
Kleenheat
08.2021 - 11.2022
- Managing large amounts of calls in a timely and effective manner
- Identifying customer needs
- Researching customer problems
- Providing the right solutions to customers
- Keeping records of all customer conversations on the call centre database
- And meeting targets in terms of quality of conversations
- Meeting KPIs
Customer Service Specialist
Stellar-Services Australia
01.2021 - 08.2021
- Managing large amounts of calls in a timely and effective manner
- Identifying customer needs
- Researching customer problems
- Providing the right solutions to customers
- Keeping records of all customer conversations on the call centre database
- And meeting targets in terms of quality of conversations
Pick Packer
Aldi Warehouse
08.2018 - 08.2019
- Pulls and packs product based on daily orders
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Operates various pieces of equipment eg palletizer, Dolly Loader, Pallet Wrapper and Electrical Pallet Jacks
- Follows good manufacturing practices and required work safe practices
- Maintains a clean, sanitary, and safe work area
- Performs other duties as assigned
Sales Assistant
Craft Décor
02.2015 - 03.2018
- Greeting customers in a timely fashion, while quickly determining their needs
- Responding to all customers inquiring thoroughly and professionally
- Engaging with customers in a sincere and friendly manner
- Complete all cleaning, stocking and organized tasks in assigned sales area
Education
High School Diploma -
South Fremantle Senior High School
South Fremantle 6162 10.2017
Skills
- Self motivated
- Reliable
- Leadership
- Attention to detail
- Teamwork
- Resourceful
- Efficient
- Customer Service
- Communication
- Interpersonal Skills
Timeline
Medical Receptionist
Jupiter Health Harvest Lakes
08.2024 - Current
Receptionist
BHP
12.2022 - 01.2023
Customer Service Officer
Kleenheat
08.2021 - 11.2022
Customer Service Specialist
Stellar-Services Australia
01.2021 - 08.2021
Pick Packer
Aldi Warehouse
08.2018 - 08.2019
Senior Bartender
Hugo’s Club Fremantle
05.2018 - Current
Sales Assistant
Craft Décor
02.2015 - 03.2018
High School Diploma -
South Fremantle Senior High School
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