Maddison Thompson

• Managed multi-line phone system, directing calls efficiently to appropriate departments.
• Coordinated scheduling for meetings and appointments, optimizing calendar management for executives.
• Assisted in onboarding new employees, providing orientation and training on office procedures.
• Maintained accurate records of visitor logs and access control for security compliance.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Spun and aliquot blood samples
• processed non blood samples
• completed all non blood tests on patients e.g. swabs, ecgs, 24.hr holters, dna testing

• Supporting aged care residents with Activities of Daily Living as an Assistant In Nursing;
• Bathing and dressing
• Assisted patients with daily living activities, promoting comfort and dignity in care.
• Monitored vital signs and reported changes to nursing staff for timely interventions.
• Social activities
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• toileting (incontinence care as well)
• reassurance
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• emotional support
• dealing with and de-escalating behaviours and disorders such as dementia
• Implemented infection control measures, contributing to a safe healthcare environment.
• Manual handing
• using hoists and standup lifters
• Collaborated with healthcare team to develop personalized care plans for patients.

(mainly just picked up casual shifts here especially when I had other jobs)

• Enhanced participant independence by providing tailored support for daily activities.
• Facilitated community engagement through organized social outings and activities.
• Maintained accurate documentation, ensuring compliance with individual support plans.
• Promoted client dignity and choice, adhering to ethical and professional standards.
• Administered medication and provided first aid, following established health protocols.
• Collaborated with multidisciplinary teams to create personalized care plans for clients.

• Cared for a lady with dementia this entailed;
• assisting with ADL's (activities of daily living)
• Bathing and dressing
• assisting with eating
• dealing with medication
• Social activities
• toileting
• reassurance
• I had to often organise my own roster to work with the clients needs and other staffing arrangements

• Maintained cleanliness to ensure a safe and welcoming environment.
• Engaged with children to foster a positive and nurturing atmosphere.
• Collaborated with staff to provide effective support and guidance.
• Assisted with food preparation, enhancing meal quality and service efficiency.
• Adapted quickly to various tasks, demonstrating strong learning capabilities.

• Customer service
• Working the register
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Kitchen hand
• Stocked, tagged and displayed merchandise as required.
• Cash handling
• These duties have improved my overall workplace skills in many ways.
• Worked flexible schedule and extra shifts to meet business needs.