Summary
Work History
Education
Skills
References
Timeline
Generic

Maddison Threlfo

The Ponds,NSW

Summary

Hardworking Shift Leader focused on reviewing team tasks to assure quality.

Engaging and personable coach and employee trainer successful at expanding team productivity. Works with a passion for not only the customers but the team culture. Punctual, detail focused and constantly looking to improve from feedback.

Work History

Shift Supervisor

KFC
03 2020 - Current
  • Delegated tasks in relation to individual abilities and to meet expected demands.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Assisted in the opening of the first duel lane company branch (KFC Kellyville Ridge) by training a completely new team and setting goals in order to succeed in opening.

Promotional Events Staff Member

Sam Promotions
04 2023 - 05 2023
  • Collaborated with my event partner to plan, set up, and execute successful school holiday activities
  • Managed supplies for each activity to ensure there were no run outs or unfair advantages
  • Collected data to assist the company relating to participants opinions on the activities and collected a variety of feedback

Education

Bachelor of Arts - Criminology

Western Sydney University
Sydney, NSW
02.2026

High School Diploma -

St John XXIII Catholic College
09.2022

Skills

  • Financial Management

- Can manage multiple cash points

- Balancing tills at the end of the day

  • Staff Management
  • Passion for customer satisfaction
  • Opening and Closing store
  • Conflict resolution techniques
  • Strong staff induction, training and feedback
  • Inventory control and record keeping
  • Dynamic, friendly host

References

Ryan Irwin (Previous Restaurant General Manager) - 0490 190 962

Caitlyn Holder (Assistant Restaurant Manager) - 0476 227 463

Peta Luscombe (Promotional Event Manager) - 0414 926 493

Timeline

Shift Supervisor

KFC
03 2020 - Current

Promotional Events Staff Member

Sam Promotions
04 2023 - 05 2023

Bachelor of Arts - Criminology

Western Sydney University

High School Diploma -

St John XXIII Catholic College
Maddison Threlfo