MADDISON TURNER
Busselton,WA
Summary
To secure a position within an established organisation with a stable environment that will lead to a lasting relationship and offers opportunities for advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Assistant
Aldi Busselton
Busselton, Western Australia
03.2024 - Current
- Provided exceptional assistance to customers, ensuring a positive shopping experience by addressing inquiries, resolving issues, and guiding them to locating products.
- Accurately received and stored delivers, monitored inventory levels, and restocked shelves efficiently to maintain product availability.
- Assisted in organising and displaying products according to company guidelines, enhancing visual appeal and facilitating easy navigation within the store.
- Operated cash registers, processed transactions swiftly and accurately, and maintained cash handling procedures to uphold financial integrity.
- Worked cohesively with team members to achieve daily operational targets, fostering a supportive and productive environment.
- Adhered to health and safety regulations, ensuring a clean and safe shopping environment for customers and staff.
Team Member
Zambrero Busselton
Busselton
10.2023 - 02.2024
- Working a fast-paced environment, responsible for preparing food, ensuring the correct personal protective equipment (PPE) is worn and food safety regulations are adhered to
- Serving customers both face-to-face and over the telephone and resolving customer queries in a timely manner, providing excellent customer service
- Establishing and maintaining good relationships with the team, Supervisor and external parties in accordance with Company guidelines, always dedicated to exceeding customer demands and ensuring alignment with organisational goals
- Handing cash and reconciling cash registers at the close of business
- Completing monthly stocktake
- Assisting in cleaning and sanitising the kitchen and kitchen equipment regularly as per Company policies and procedures, disposing wastage correctly and hygienically
- Assisting in regularly reviewing and auditing internal processes to identify opportunities for business and process improvement, ensuring individual and key performance indicators (KPIs) are met
- Performing all tasks to the standard required for the project, correcting and upgrading any work which does not meet with the required standards, always on a quest for continuous improvement
- Reporting hazards, incidents and near misses in a timely manner and assisting in the completion of incident investigations
- Systematically and methodically training and mentoring new team members with the unique ability to identify areas of improvement and identifying talent and then working with the team to exceed expectations, fostering their growth and success, always promoting a safety culture and positive work ethics
- Maintaining the overall cleanliness and hygiene of the Shop, ensuring that the Shop is always welcoming to customers
- Attending adhoc team meetings and actively participating and contributing to the growth of the business with a strong focus on improving the experience of customers, loss prevention (shrinkage reduction) and opportunities for sales growth
- Attending webinars, seminars, courses and workshops and expanded trade knowledge by successfully networking with colleagues
Process Technician
Programmed
04.2023 - 08.2023
- Working as a DIDO on an 8/6 roster in both day and night shifts at Boddington Gold Mine, responsible for maintaining process equipment in good working condition, starting up and shutting down process equipment and reporting process equipment issues immediately, ensuring daily targets are achieved whilst maintaining a safe working operation, strictly adhering to Company policies and procedures, industry guidelines and following Occupational Health and Safety (OHS) regulations
- Cleaned debris around the plant using hose and shovel
- Attended daily pre-starts and weekly toolbox meetings
- Continuously updated skills and knowledge by participating in professional trainings, attended courses and contributed acquired knowledge to the development of the business
Café Worker
Corrigin Café
Corrigin
12.2021 - 02.2022
- Responsible for serving customers, cleaning and sanitising the Café including dusting, vacuuming and mopping, ensuring the Café is always welcoming to customers
- Reconciled cash registers at the close of business
- Assisted in developing and implementing strategic business development plans to drive an increase in our customer base
- Trained and mentored junior staff, always promoting a safety culture
Café Worker
Merredin Cinema and Café
Merredin
10.2022 - 12.2020
- Responsible for preparing and delivering food to customers, adhering to WA road rules while driving for Menulog, providing excellent customer service and resolving customers in a timely manner
- Sold cinemas to customers, handled cash and reconciled cash registers at the close of business
- Maintained the cleanliness of the cinema lobby according to Company requirements
- Reported hazards and assisted in detailed incident reporting
- Attended in-house courses and workshops relevant to my position
Bin Chaser
N.A Turner & Sons
10.2020 - 12.2020
- Responsible for completing daily maintenance on agricultural machinery, proficiently driving and controlling large pieces of agricultural machinery including a tractor and harvester
- Conducted daily vehicle pre and post inspections and immediately reported any maintenance issues and tagged out if unsafe to operate, completed relevant paperwork accurately
- Safely enabled the header driver to offload grain into the bin without stopping, emptied grain into silo bags or bins accurately
- Ordered, arranged and collected parts when machinery broke down
- Willingly shared knowledge and experience with other team members
Café Worker (casual)
Dawn’s Delight
10.2018 - 07.2019
- Working in a fast-paced environment, responsible for preparing food and serving customers, providing exceptional customer service and maintaining food hygiene at all times
- Cleaned and sanitised the Café including cleaning appliances
- Reconciled cash registers at the close of my shift
Education
Certificate II - Hospitality
Narrogin Senior High School
12.2022
Certificate II - Kitchen Operations
Narrogin Senior High School
12.2022
Skills
- Teamwork
- Professionalism
- Exceptional customer service skills
- Excellent work ethics
- Ability to multitask and prioritise duties
- Ability to work autonomously and within a multi-disciplinary team
- Customer Assistance
References
- Mike Monahan, Shift Supervisor, Newmont Boddington Gold Mine, 0410 560 659
- Cameron, Manager, Aldi Busselton, 0493 509 243
Certification
- Responsible Service of Alcohol
- C class drivers license
Timeline
Store Assistant
Aldi Busselton
03.2024 - Current
Team Member
Zambrero Busselton
10.2023 - 02.2024
Process Technician
Programmed
04.2023 - 08.2023
Café Worker
Merredin Cinema and Café
10.2022 - 12.2020
Café Worker
Corrigin Café
12.2021 - 02.2022
Bin Chaser
N.A Turner & Sons
10.2020 - 12.2020
Café Worker (casual)
Dawn’s Delight
10.2018 - 07.2019
Certificate II - Hospitality
Narrogin Senior High School
Certificate II - Kitchen Operations
Narrogin Senior High School
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