Maddison Ward
Property Manager
Rivervale,WA
Summary
I am an organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
I am personable and committed to maintaining positive communications and relationships with clients and landlords. I have expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. I have excellent case management, record keeping, and problem-solving capabilities which have all helped me to excel in my role.
Overview
2025
2025
years of professional experience
Work History
Housing Officer - Rio Tinto Portfolio
Sodexo Remote Sites
Wickham, Western Australia
11.2023 - Current
- Managed a portfolio of 350 properties for Rio Tinto as a fly-in-fly-out Housing Officer working a 5:2 4:3 Roster
- Managed transit housing for Rio Tinto including organizing bookings, inventory reports, key allocations and transit vacates
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Developed strong relationships with RTIO for assistance in resolving tenant issues or disputes.
- Managed the eviction process when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
- Performed regular safety inspections to minimize hazards and protect residents' wellbeing.
- Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
- Conducted home inspections to identify safety issues and needed repairs.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents' quality of life.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Self-motivated, with a strong sense of personal responsibility.
Property Manager
The Realestate Co
03.2023 - 10.2023
- Leased 145 properties unassisted within a one-year period
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with the Tenancy Act and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Assistant Property Manager
The Realestate Co.
06.2021 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Kept accurate records of all resident and tenant correspondence.
- Attended staff meetings and took extensive notes to share with property manager.
Retail Assistant
Work Clobber
12.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Delivery Driver
Dominos Australia
01.2019 - 01.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Retail Assistant
City Beach Australia
01.2017 - 01.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Volunteer
Transform Cambodia
1 2018 - 1 2018
- Involved with the education of under privileged children which involved teaching the children correct grammar and pronunciation of English
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Unrestricted Real Estate License WA
DEMIRS
04.2001 -
Business Administration
South Regional TAFE
04.2001 - Current
White Card
Express Online Training
11-2019
Responsible Service of Alcohol WA - Hospitality
CTA Training
04.2001 -
High School Diploma -
Frederick Irwin Anglican School
04.2001 -
Skills
Property Management
Health and safety compliance
Property Inspections
Maintenance Coordination
Eviction Procedures
Lease administration
Tenancy Agreements Expertise
Landlord Liaison
Housing Legislation Knowledge
Problem-Solving
Time Management
Problem-solving abilities
References
- Zoe Meadows, Office Manager, The Real Estate Co, 0403 258 405
- Inderpal Singh, Manager at Dominos, 0470 159 435
- Father Noel Oakley, School Chaplain, Frederick Irwin Anglican School, 0427 170 556
Attributes
- Mature individual with excellent work ethic
- Bright, flexible and enthusiastic with a positive attitude
- Able to follow instructions and safety procedures accurately
- Readily learns new systems and skills
- Proven ability to work autonomously or collaboratively in a team environment
- Reliable and punctual attendance
- Excellent time management skills
Timeline
Housing Officer - Rio Tinto Portfolio
Sodexo Remote Sites
11.2023 - Current
Property Manager
The Realestate Co
03.2023 - 10.2023
Assistant Property Manager
The Realestate Co.
06.2021 - 03.2023
Retail Assistant
Work Clobber
12.2020 - 01.2021
Delivery Driver
Dominos Australia
01.2019 - 01.2021
Retail Assistant
City Beach Australia
01.2017 - 01.2019
Unrestricted Real Estate License WA
DEMIRS
04.2001 -
Business Administration
South Regional TAFE
04.2001 - Current
Responsible Service of Alcohol WA - Hospitality
CTA Training
04.2001 -
High School Diploma -
Frederick Irwin Anglican School
04.2001 -
Volunteer
Transform Cambodia
1 2018 - 1 2018
White Card
Express Online Training
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