Maddison White
9 MILLER STREET, DECEPTION BAY,QLD - Australia
Summary
Highly motivated and committed Rescue Paramedic, enhancing patient outcomes through advanced life support and critical decision-making. Skilled in coordination, communication, excellent time management and problem solving skills, demonstrating exceptional ability to manage high-pressure situations and improve team efficiency. Detail-orientated and compassionate professional committed to providing patient-focused delivery of care and treatment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Rescue Paramedic
Corporate Protection Australia
12.2023 - Current
- Delivered advanced cardiac life support (ACLS) and basic life support (BLS) under pressure in rural and remote environments.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Performed thorough vehicle inspections before and after shifts to maintain operational readiness and ensure compliance with state regulations.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Liaised with relevant state services and medical health professionals for rapid patient extrication to definitive care.
Local Area Coordinator
Carers QLD
08.2023 - 12.2023
- Implemented tailored support plans for individuals, addressing their specific needs and goals.
- Evaluated program effectiveness through regular monitoring and reporting on key performance indicators.
- Conducted thorough assessments to determine eligibility for services or additional supports as required by each individual's circumstances.
- Promoted a person-centered approach to service provision, empowering individuals to build capacity, independence, promote involvement of persons with disability and to make informed decisions about their lives,
- Managed caseloads effectively, ensuring timely follow-ups and accurate documentation is maintained appropriately utilising NDIS data systems.
Team Leader/Customer Service Officer
SERCO - NDIS
03.2022 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Liaised with supervisors, stakeholders and the client to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Paramedic Science -
CQ University
11.2023
Skills
- Documentation And Reporting
- Advanced Life Support
- Critical decision-making skills
- Direct Patient Care
- Rapport Building
- Conflict Resolution
- Coordination
- Community Engagement
- Problem-Solving
- Time Management
- Excellent Communication
Certification
- AHPRA Registration - PARA0002769778
- Drivers Licence - Unrestricted HR
- Working with Children's Blue Card
- QLD Disability Workers Screening Check
- ALS - 2024
- HLTAID014 - Provide Advanced First Aid 2024
- HLTAID015 - Advanced Resuscitation 2024
- RII30719 - Cert III in Emergency Response and Rescue
- HLTPAT005 - Collection for Drugs of Abuse Testing
References
Vincent Lo - CPA Rescue Paramedic
Mobile: 0426 231 688
Email: mrvincentlo@hotmail.com
Amanda Negri - Carers QLD Team Leader
Mobile: 0468 827 804
Email: amandine.negri@gmail.com
Timeline
Rescue Paramedic
Corporate Protection Australia
12.2023 - Current
Local Area Coordinator
Carers QLD
08.2023 - 12.2023
Team Leader/Customer Service Officer
SERCO - NDIS
03.2022 - 08.2023
Bachelor of Paramedic Science -
CQ University
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