Maddison Wickham
Summary
A driven individual with high level communication skills. Extremely capable and enjoys working within a team and independently. Organisation is the utmost priority as well as excellent time management and the ability to work under pressure. Dedicated to learning and always takes pride in working to a high standard.
Overview
9
9
years of professional experience
Work History
Senior Receptionist
Southpaws Specialty, Referral and Emergency
01.2023 - Current
- Maintaining all booking systems and payment plans with Ezyvet software.
- Execute, monitor and lead all aspects of the reception team members.
- Customer service troubleshooting, including support for consulting and surgical bookings, prioritising urgent/critical cases.
- Managing multiple incoming phone lines, directing calls and delegating priority between staff members.
- Communicating patient arrivals and emergencies to clinical staff.
- Performing basic triage for emergency walk-in patients.
- Finalising invoices, processing client payments, end of day banking and balancing the till.
- Processing insurance claims.
- Training and mentorship of new reception staff members.
- Creating SOP and OH&S training manuals
- Point of de-escalation and resolution, ability to handle client complaints in a calm and professional manner.
- Managing euthanasia services and providing client support.
- Bad Debtor's escalation point.
- Assisting HR in administrative duties such as employee onboarding.
Administration Officer
Number One Fertility
09.2022 - 01.2023
- Display proficient use of software's EIVF and Genie.
- Manage incoming and outgoing patient medical records and results.
- Maintain accurate records by following clinic and government protocols.
- Keep all medical records confidential and protected
- File all patients' medical records and information
- Supply all departments with the appropriate documents, forms, and patient records
- Complete administrative duties including answering phones, responding to emails, and processing patient medical records and correspondence.
- Liaised with pre-admission hospital staff and associated specialists in an effective and timely manner for patient procedures.
- Communicate with patients regarding booking elective procedures and organising hospital admission for day procedures.
Clinic Coordinator
SV Dental Centre
07.2020 - 09.2022
- Managing a high volume appointment book
- Processing patient accounts including HICAPS, Medicare and DVA claims
- Managing the social media for the clinic including running our social media campaigns.
- Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Displayed expert use of Dental4 Windows
Explained fees, charges, payment options, and potential financial responsibilities to patients. - Administrative duties including records management, data entry and drafting clinic documentation
- Managing secretarial duties for the principal dentist and other clinicians.
Dental Nurse
Studfield Dental Group
06.2018 - 07.2020
- Processing HICAPS claims and cash handling, managing a busy appointment book, liaising with patients, answering patient calls and supporting clinicians.
- Preparing and assisting the dentist in procedures. This includes setting up for an appointment, assisting with patient notes and changing the surgery over between patient's.
- Sterilizing instruments with manual cleaning, ultrasonic processing and use of autoclaves for sterilization.
Barista and Waitress
The Grange Cafe and Deli
04.2017 - 11.2017
- Assisting customers with orders and ensuring the accurate collection of information relating to specific orders.
- Managed cash and EFTPOS payments.
- Attended to shift cleaning duties including general cleaning, rubbish removal and floor mopping to meet Food Safety regulations.
Front Counter Assistant and Barista
McDonalds Australia
04.2015 - 01.2017
- Assisted customers with all orders.
- Ensured the accurate collection of information relating to specific orders.
- Managed cash and EFTPOS payments.
- Attended to shift cleaning duties including general cleaning, rubbish removal and floor mopping to meet both HACCP and
- Food Safety regulations.
Education
Treatment Coordinator Training Course
Practice Ownership Consulting
06.2022
Certificate III in Dental Assisting
Box Hill Institute of TAFE
Melbourne, VIC12.2019
VCE Certificate
Mater Christi College
Belgrave, VIC11.2017
Certificate III in Retail Management
McDonalds Australia
2015
Skills
- Problem Solving Skills
- Multitasking and Organization
- Excellent Customer Service Skills
- Excellent Communication Skills,
- Microsoft Office
- Time management
Timeline
Senior Receptionist
Southpaws Specialty, Referral and Emergency
01.2023 - Current
Administration Officer
Number One Fertility
09.2022 - 01.2023
Clinic Coordinator
SV Dental Centre
07.2020 - 09.2022
Dental Nurse
Studfield Dental Group
06.2018 - 07.2020
Barista and Waitress
The Grange Cafe and Deli
04.2017 - 11.2017
Front Counter Assistant and Barista
McDonalds Australia
04.2015 - 01.2017
Treatment Coordinator Training Course
Practice Ownership Consulting
Certificate III in Dental Assisting
Box Hill Institute of TAFE
VCE Certificate
Mater Christi College
Certificate III in Retail Management
McDonalds Australia
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