Maddison Williams
Customer service
Pimpama,QLD
Summary
I'm very attentive to detail, I enjoy talking to people and learning new skills. I excel at helping people whether that be having tasks completed or helping clients. I am educated in business procedures as per my qualifications. I have a customer service and admin based work experience so I thrive in places that are client based, however I am always up for changes and opportunities. I'm seeking career building opportunities and experience, and making friends along the way. Flexible with shift time; I am willing to and familiar with doing overtime to get the job done, and working any rostered hours between 8am to 7pm. I'm always looking for new information to learn and I find a job can teach me a lot of life experience I'm yet to experience myself.
Overview
5
5
years of professional experience
Work History
Consultant
Concentrix
04.2024 - 11.2024
- Assisted clients with enquires about their superannuation and taxation.
- Followed instructions as per my team leaders and operations managers to meet KPIs.
- Guided customers with insurance claims or withdrawal's from accounts.
- Emailed forms and sensitive documents and statements to clients or third party authorities such as financial advisors, law firms etc.
- Provided feedback regarding business procedures as requested.
- stayed late to help managers clear call queues from clients.
- Booked appointments for clients in regards to their accounts and their personal need
Supervisor
Red Rooster
12.2022 - 04.2024
- Educated staff on safety protocols and enforced safety rules.
- Maximized customer satisfaction by greeting patrons with courtesy and resolving issues promptly.
- Provided friendly customer service to guests and addressed concerns.
- Maintained order and cleanliness in establishment and surrounding areas to uphold hygiene standards.
- Maintained respectful work relationships with coworkers and managers.
- Always on call and ready to work / pick up shifts.
- Working Till and EFTPOS machines.
- Working headset and taking orders
- Packing drive-through, front shop and online orders.
- Stocking fridges efficiently.
- Moping floors, changing bins and wiping down surfaces/tables.
Receptionist
Own it Conveyancing
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
JTs Juice Bar
Meghan Rodrick
01.2022 - 12.2023
- Processed payments correctly and promptly.
- Taking orders from customers.
- Making frappes, smoothies, hot chocolates and juices.
- Cleaning floors, benches, workspace and cuttlery.
- Tended juiceing equipment to detect malfunctions or adjustments.
- Engaged each patron warmly and with demanor to build positive relationships quickly.
- Transported and prepared ingredients to event location and maintained food at safe temperatures.
- Maintained clean and well-organized counter to attract customers.
- Volunteered to work unpopular shifts in support of team requirements and business needs.
- Complied with food safety and sanitation requirements and.
Babysitter
Family Friends And Neighbour
01.2020 - 11.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Education
Year 12 Certificate Of Education -
Pimpama State Secondary College
Pimpama, QLD11.2023
Certificate Of Completion - First Aid
Accredited Training Company
08.2023
Certificate II - Workplace Skills
Pimpama State Secondary College
Pimpama, QLD08.2023
Certificate III - Business
Pimpama State Secondary College
Pimpama, QLD08.2023
Certificate III - Hospitality
Aurora Training Institute
Robina, QLD07.2023
Certificate II - Hospitality
Aurora Training Institute
Robina, QLD12.2022
Responsible Gambling Services -
Aurora Training Institute
Robina, QLD07.2022
Responsible Service Of Alcohol -
Aurora Training Institute
Robina, QLD04.2022
Grade 10 Certificate Of Education -
Pimpama State Secondary College
Pimpama, QLD12.2021
Skills
- Social Perceptiveness
- Safe Work Practices
- Table and Dining Room Setup
- Billing and Payment Processing
- Recipe Interpretation
- Closing Procedures
- Food and Beverage Service
- Cleaning and Sanitation
- Food Quality Procedures
- Efficient Service
- Cooking Procedures
- Credit Card and Debit Card Transaction Processing
- Teamwork and Collaboration
Timeline
Receptionist
Own it Conveyancing
11.2024 - Current
Consultant
Concentrix
04.2024 - 11.2024
Supervisor
Red Rooster
12.2022 - 04.2024
JTs Juice Bar
Meghan Rodrick
01.2022 - 12.2023
Babysitter
Family Friends And Neighbour
01.2020 - 11.2021
Year 12 Certificate Of Education -
Pimpama State Secondary College
Certificate Of Completion - First Aid
Accredited Training Company
Certificate II - Workplace Skills
Pimpama State Secondary College
Certificate III - Business
Pimpama State Secondary College
Certificate III - Hospitality
Aurora Training Institute
Certificate II - Hospitality
Aurora Training Institute
Responsible Gambling Services -
Aurora Training Institute
Responsible Service Of Alcohol -
Aurora Training Institute
Grade 10 Certificate Of Education -
Pimpama State Secondary College
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Nurhulhaq ShaikhNurhulhaq Shaikh
Business Intelligence Analyst (BI Associate) at ConcentrixBusiness Intelligence Analyst (BI Associate) at Concentrix
Lee-Roy MberiLee-Roy Mberi
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant