Maddison Leigh Beahan
Calliope
Summary
I am a motivated and committed employee with a strong career history in Transport and Administration.
With a proven track record of delivering high level support to management, my key competencies include Customers Support, Data Management and Analysis, Document Control, Reporting, and Quality and Assurance.
I am accustomed to fostering collaborative work relationships and communicating with internal and external stakeholders. My strong work ethic can be illustrated by my ability to effectively manage confidential issues, integrity and compliance within organisational policy.
Overview
16
16
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
The Department of Transport & Main Roads
01.2019 - Current
- Customer service – providing an exceptional level of service when managing customer matters, providing relevant and accurate information
- Training & development – training and supporting new and trainee staff in business systems, procedures, products and services
- Administration – managing enquiries, data entry and analysis, records management and preparing correspondence, ensuring a high level of confidentiality
- Exceptional written and verbal communication skills
- Policy & procedures – liaising with management, staff and clients regarding policies, procedures and standards
- Accessibility & Inclusion Support Champion - Speaking and conducting forums and LEDT meetings
- Escalating issues as appropriate within service agreement timeframes
- Building and maintaining relationships with team members and customers
- Authorizing and reviewing transactions to ensure quality assurance requirements are met
- Exemplify personal integrity and self awareness
- Positive team focused attitude and willingness to succeed in set goals
- Ability to work efficiently in fast paced and dynamic environment
ADMINISTRATION OFFICER
Bechtel (Wheatstone Project, WA)
01.2015 - 01.2017
- Customer service – managed all incoming calls and redirected to appropriate staff
- Executive support - provided a high level of executive support to management including scheduling appointments, organising meetings and diary management
- Human resources – managed all employee requests regarding travel coordination, uniform requirements, updating personnel data and processing payroll times
- Training & development – coordinated all training seminars
- Administration – data entry, prepared reports and assisted with the development of policies and procedures
STORES PERSON & WELDING CLERK
Bechtel (APLNG Project, QLD)
01.2014 - 01.2015
- Customer service – provided friendly and professional service when managing stores enquiries
- Administration – record keeping, data entry and prepared purchase orders
- Inventory & logistics management – picked components for transportation to lay down yards, managed and procured stock and loaded/unloaded trucks
- Welding – issued welding consumables, rods, carbon and stainless wire
- Work, health & safety – ensured compliance with work, health and safety procedures and hazard management procedures
ADMINISTRATION ASSISTANT
Bechtel (QCLNG Project, QLD)
01.2013 - 01.2013
- Customer service – managed customer enquiries, welcomed visitors and directed phone calls
- Human resources –
- Interviewed potential candidates for the Bechtel QCLNG apprentice program
- Coordinated travel arrangements and TAFE blocks for apprentices
- Reporting – prepared reports detailing the performance and accomplishments of the apprenticeship program
- Administration – managed correspondence, prepared meeting minutes, record keeping and data entry
Laboratory Technician
Bureau Veritas
01.2009 - 01.2013
Dental Assistant & Receptionist
Gladstone Community Health Dental
01.2009 - 01.2013
Skills
- PROFESSIONAL SKILLS:
- Customer service & Complaint Handling
- Data Management & Reporting
- Accessibility & Inclusion Support Champion
- Communication - Verbal and Written
- Executive support
- Training & development
- Financial administration
- Quality Assurance
- Work, health & safety
- Communication
- Flexibility & adaptability
- Problem solving
SOFTWARE SKILLS:
- Microsoft Office
- E-Track
- LIMS software
- TICA software
- Nova Software
Timeline
CUSTOMER SERVICE OFFICER
The Department of Transport & Main Roads
01.2019 - Current
ADMINISTRATION OFFICER
Bechtel (Wheatstone Project, WA)
01.2015 - 01.2017
STORES PERSON & WELDING CLERK
Bechtel (APLNG Project, QLD)
01.2014 - 01.2015
ADMINISTRATION ASSISTANT
Bechtel (QCLNG Project, QLD)
01.2013 - 01.2013
Laboratory Technician
Bureau Veritas
01.2009 - 01.2013
Dental Assistant & Receptionist
Gladstone Community Health Dental
01.2009 - 01.2013
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