Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddie Maree Grillo

Sydney,NSW

Summary

I am an energetic, ambitious person who has developed a mature and responsible approach to all aspects of work and personal life, any task that I undertake, or situation that I am presented with. I am love a team environment but also strive working alone to reach goals and targets. I love a challenge and a fast paced environment.

Overview

10
10
years of professional experience

Work History

Sales Representative

Vitalcare Health Services
11.2022 - Current
  • Increased sales by offering advice on purchases and promoting additional products
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Developed and delivered engaging sales presentations to convey product benefits
  • Organized sales paperwork, presented proposals and finalized contracts
  • Cold-called leads and closed large number of new sales over several months
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Expanded customer base and boosted profit within product line
  • Exceeded goals for new accounts in single sales cycle
  • Determined problem areas and resolved issues related to profitability and business objective achievement
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills
  • Set up calendar with customer birthdays and other special events for personal touch.

Director

Krankin Beanz
03.2021 - Current
  • Managed daily operations while overseeing multiple locations to foster increased productivity
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals
  • Established departmental performance goals and provided feedback for underperforming areas
  • Formed strategic partnerships and connected with potential clients to drive business development
  • Monitored office workflow and administrative processes to keep operations running smoothly
  • Evaluated company documentation to verify alignment with regulatory requirements
  • Assisted with sales and marketing strategies to foster achievement of revenue goals
  • Leveraged professional networks and industry knowledge to strengthen client relationships
  • Oversaw supply chain functions to verify inventory levels and budget adherence
  • Monitored expenditures to mitigate risk of overages
  • Collaborated with network executives to define and propel organization's mission and vision
  • Developed schedules for production, editing, and duplication for timely delivery.

Care Coordinator

Soteria
01.2020 - 04.2022
  • Used company software and databases to maintain records of services performed and patient conditions
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Built strong relationships with clients to deliver emotional support and companionship
  • Supported patient care excellence via planning and interpretation of programs
  • Completed resident assessments in accordance with current regulations and guidelines
  • Updated policies and procedures, leading continuous improvement of resident assessments and care
  • Determined need for special assessment activities for complex cases, effectively handling care plans
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Provided safe mobility support to help patients move around personal and public spaces
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Key Support Worker and House Manager

Soteria
04.2020 - 02.2022
  • Team and house rosters
  • Helped clients manage and reach individual goals, supporting independent progression and social skills
  • Kept clients engaged in social networks and communities for personal health and growth
  • Promoted community integration by providing extensive physical, emotional and social support
  • Maintained record of daily individual activities, behaviours and pertinent incidents for patient analysis and assessment
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Established and implemented training programs to maximize team performance
  • Tracked and documented metrics, and evaluated trends
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development
  • Scheduled daily and weekly care hours for client caseload
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
  • Managed day-to-day operation of home to comply with regulations and agency standards
  • Supervised residents preparing meals and handling chores and provided constructive feedback
  • Assisted residents with daily hygiene and living tasks
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

Nursing

Opal Aged Care
01.2019 - 01.2021
  • Duties and activity and independent daily coordinator
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Documented care actions by completing records and logs in medical software system
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Book Keeper/Office Manager

TJP & Sons Fencing And Contracting
01.2017 - 01.2019
  • Completing staff rosters, quotation, emails, phone calls, customer service, data entry, ordering stock, payroll
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Managed office operations while scheduling appointments for department managers
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
  • Compared vendor prices and negotiated for optimal savings
  • Oversaw quality control and productivity rates to increase revenue and production times.

Crew trainer, barista

McDonald's
01.2014 - 01.2016
  • Maintained current knowledge of all team position requirements
  • Greeted customers with smile and provided friendly service to professionally handle every need
  • Prioritized drink requests while managing interruptions
  • Mentored junior employees to improve performance, food safety and customer service
  • Cleaned counters, machines, utensils and seating areas daily
  • Made and served brand-specific café beverages per day with speed, quality and consistency
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Diploma - Health Services (Ambulance) Paramedical Science

Paramedical Services
HOXTON PARK

Advanced Diploma Nursing -

NSW Health Scholarship
Liverpool, NSW

Cert 3 Nursing Nursing -

Wetherill Park TAFE
Wetherill Park, NSW
2014

Skills

  • Interpersonal Skills
  • Critical Thinking
  • Problem Solving
  • Public Speaking
  • Customer Service Skills
  • Teamwork Skills
  • Communication
  • Collaboration
  • Accounting
  • Active Listening
  • Creativity
  • Adaptability
  • Negotiation
  • Conflict Resolution
  • Empathy
  • Decision Making
  • Management
  • Leadership skills
  • Organization
  • Language skills
  • Administrative skills
  • 3

Timeline

Sales Representative

Vitalcare Health Services
11.2022 - Current

Director

Krankin Beanz
03.2021 - Current

Key Support Worker and House Manager

Soteria
04.2020 - 02.2022

Care Coordinator

Soteria
01.2020 - 04.2022

Nursing

Opal Aged Care
01.2019 - 01.2021

Book Keeper/Office Manager

TJP & Sons Fencing And Contracting
01.2017 - 01.2019

Crew trainer, barista

McDonald's
01.2014 - 01.2016

Diploma - Health Services (Ambulance) Paramedical Science

Paramedical Services

Advanced Diploma Nursing -

NSW Health Scholarship

Cert 3 Nursing Nursing -

Wetherill Park TAFE

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Maddie Maree Grillo