MADDISON ROSE HEARN
East Hills,NSW
Summary
Dedicated and team-oriented professional with a diverse background in various industries, including event management, hospitality services, and contact center leadership experience. Skilled at identifying training needs and creating customized training solutions for different learners and groups. Strong interpersonal skills and dedicated to establishing positive relationships with employees and stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
ITS Management
09.2023 - Current
- Monitor and provide feedback to a team of up to 5 LiveChat operators
- Assist operators with technical issues and questions regarding the casino to develop soft and hard skills on chat
- Create feedback files and delivered scheduled feedback to operators to improve performance on a regular basis
- Collaborated with operators to create a personalised , effective and clear goals to improve performance and foster growth
- Attend and participate in leader meetings to ensure cohesion amongst the leadership team
- Maintained inter-departmental communication and feedback to improve training initiatives and resources
Gay Spa Manager
Gaytimes Festival
03.2025 - 03.2025
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed and kept detailed records of all transactions for both the spa and massage therapists
- Managed activities related to staff training, treatment procedures, and correct booking process and procedure
- Maintained spa facilities and utilised problem-solving skills in the face of adverse weather and mechanical issues
2IC / Crew Member
Gaytimes Festival
02.2021 - 02.2024
- Ensured smooth festival operations through diligent oversight of site setup, teardown, and overall event management
- Managed volunteers, delegated tasks and oversaw training to efficiently provide ticketing support, patron luggage and parking allocation and conducting bag checks for contraband
- Delivered memorable experiences to attendees through exceptional attention to detail in planning and curation of performance spaces
- Facilitated seamless ticketing processes by overseeing sales operations and implementing a streamlined check-in process
- Arranged availability of audio-visual equipment, transportation and displays for various spaces within the event
- Coordinated transportation and parking arrangements for performers, event attendees and vendors
- Oversaw event registration process by collecting and tracking attendee information
- Handled medical emergencies and ensured patron safety in adverse weather conditions
Manager
Pitch Music & Arts Festival
03.2023 - 03.2023
- Managed a team of up to 5 people for the Pitch Pavilion
- Prepared and arranged the venue for patrons by cleaning and organizing equipment
- Maintained inventory and ensured availability of necessary supplies for artists and workshops
- Ensured patron welfare and behaviour management
- Managed payment and bookings for services
- Assisted artists with equipment setup and pack-down
- Ensured fire and safety requirements were met by liaising with safety marshals
Education
Bachelor of Laws/ Bachelor of Arts -
University of Wollongong
01.2021
High School Diploma - undefined
Springwood High School
Springwood, NSW11.2020
Hospitality Certificate II - undefined
Springwood High School
01.2020
Skills
- Conflict Resolution
- Integrity
- Exceptional interpersonal & written communication
- Strong Work Ethic
- Emotional Intelligence
- Reliable
- Proactive in self-improvement
Certification
- TAB Compliance Training, TAB Corporation, 2022
- AML/CTF Training, ClubSafe, 2022
- RSA & RCG, BarMax, 2021
- Excel Training Standard & Advanced Edition, Career Trackers, 2021
Timeline
Gay Spa Manager
Gaytimes Festival
03.2025 - 03.2025
Team Leader
ITS Management
09.2023 - Current
Manager
Pitch Music & Arts Festival
03.2023 - 03.2023
2IC / Crew Member
Gaytimes Festival
02.2021 - 02.2024
High School Diploma - undefined
Springwood High School
Hospitality Certificate II - undefined
Springwood High School
Bachelor of Laws/ Bachelor of Arts -
University of Wollongong
Similar Profiles
Samira (Sammy) NasserSamira (Sammy) Nasser
ACCOUNT MANAGER at ITS MANAGEMENTACCOUNT MANAGER at ITS MANAGEMENT
Abdoul Demba FAYEAbdoul Demba FAYE
CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)CONTRÔLEUR INTERNE at IMPAXIS ASSET MANAGEMENT WEST AFRICA (EX BRM ASSET MANAGEMENT)
JOSEPH BITANGACHAJOSEPH BITANGACHA
LANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICESLANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICES
Max CookMax Cook
Bistro Attendant at East Hills HotelBistro Attendant at East Hills Hotel
Theo LauTheo Lau
Academic Tutor at Edu Kingdom CollegeAcademic Tutor at Edu Kingdom College