Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maddisyn Burgess

Sydney,Australia

Summary

I am a Passionate, Driven and Customer-Focused hard worker with a demonstrated history of 5 years+ in customer service as well as years in the Hospitality industry. I absolutely thrive under pressure and have mastered the skills of multi-tasking, which undoubtedly is required when you are dealing with so many deadlines and tasks at once. I am very devoted in utilizing all recourses given to me and always see what i can do outside my role for my own development.

Overview

6
6
years of professional experience

Work History

CONSUMER SERVICE SPECIALIST

Commonwealth Bank
04.2022 - Current
  • Applying sound risk management practices by identifying and responding to business risks
  • Holding needs based conversations over the phone with our customers, building genuine long-lasting relationships
  • Resolving customer issues and complaints in a timely and professional manner
  • Keeping up to date on Commonwealth Bank products and assisting customers with products such as personal loans, credit cards and savings accounts
  • Assisting customers with lodging credit card applications -Understanding customers financial situation and ensuring to meet customers needs
  • Collaborated with internal departments to find resolutions and conduct further research on customer account.
  • Collaborated with Leadership and marketing teams to compile information and align company messaging to deliver communications for Direct Lending Connection Days events.
  • Produced internal communications for Your Voice Champions and Connection Day Champion projects.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Prepared and presented Internal events and ensured event was managed and ran smoothly throughout the day

CHEF

Catalano
10.2021 - 03.2022
  • Handled and stored food to eliminate illness and prevent cross-contamination
  • Monitored line processes to maintain consistency in quality, quantity and presentation
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.

CUSTOMER SERVICE AGENT

Stellar
06.2021 - 10.2021
  • Inbound Call Centre for Centerlink managing large amounts of incoming enquiries
  • Empathising and listening to customers to help come to the best resolution possible
  • Analysing, gathering and resolving customer problems and referring to other products or services that may be better suited
  • Continuous training ensuring that we adhere to the ever-changing rules and laws that continue to change daily, weekly or monthly
  • Maintained excellent call stats, using scripts and effective communication skills to control calls.

ADMINISTRATION OFFICER

Opal Aged Care Murray River
05.2019 - 07.2021
  • Staff Management & Rostering
  • Administration, Collections, and Accounts
  • First point of contact for all residents, families, team, and visitors when on site
  • Oversaw office budget for supplies, deliveries, and equipment needs
  • Scheduled and coordinated internal and external events
  • Managing Occupancy Levels, Conducting Tours, and creating Sales
  • Generating Permanent Contracts and Documents
  • Customer Relations & Referrals.

EXECUTIVE CHEF

Mimi Gordels
01.2018 - 07.2021
  • Overseeing all food operations and ensuring compliance with Standards
  • Purchasing and procurement
  • Continuous training of all employees, ensuring all skills and techniques are uniform across the board
  • Staff Management, Rostering & Training
  • Creating & Managing Marketing
  • Evaluated staff performance to raise standards and improve service
  • Reviewed cost and expenses to meet financial objectives
  • Working part-time at Opal whilst at Mimi Gordels and left once a full-time opportunity at Stellar was offered
  • Organizing all catering events, budgeting, logistics, and functionality.

Education

Global Real Estate Training Certification, Fast Track Real Estate Program -

South Metropolitan TAFE
Mandurah, WA
05.2022

Certification, Certificate III in Commercial Cookery -

South Metropolitan TAFE
Mandurah, WA
06.2018

Skills

  • Resourcefulness for handling complex issues
  • Excellent in delivering outstanding customer service
  • Able to take on constructive criticism and apply accordingly
  • Excellent at adhering to schedule
  • Goal-oriented mindset
  • Complaint Investigation
  • Complaint resolution
  • Problem Resolution
  • Policies and Procedures Adherence
  • Exceptional communication
  • Customer Relations
  • Your Voice Champion

Accomplishments

  • Achieved Q1 Rise and Recognition - Courage Award 2023-2024

“Embraces new challenges and gives them a go, Queries the way we do things when they are no longer fit for purpose, Takes initiative to resolve challenging problems and ask the hard questions to find the best solution and seeks continuous feedback to drive ongoing personal and professional growth.”

Timeline

CONSUMER SERVICE SPECIALIST

Commonwealth Bank
04.2022 - Current

CHEF

Catalano
10.2021 - 03.2022

CUSTOMER SERVICE AGENT

Stellar
06.2021 - 10.2021

ADMINISTRATION OFFICER

Opal Aged Care Murray River
05.2019 - 07.2021

EXECUTIVE CHEF

Mimi Gordels
01.2018 - 07.2021

Global Real Estate Training Certification, Fast Track Real Estate Program -

South Metropolitan TAFE

Certification, Certificate III in Commercial Cookery -

South Metropolitan TAFE

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