Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
REFERENCES
Timeline
Generic

Maddy Bertram

Ballarat,VIC

Summary

I am a confident, well presented, hard working person who will always try my best at any task given to me. I always look at a task postively and am interested and excited in taking on new things.

I will always treat people fairly and with respect, equally and in a polite and approachable manner.

I strive to try my best in everything that I do and like to lead by example and complete all tasks with integrity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lifestyles Coordinator

Bunnings Warehouse
Ballarat, Victoria
03.2021 - Current
  • Rostering for service needs and demand.
  • Providing a high level of service to customers and stakeholders.
  • Maintaining a high level of safety standards and driving this within my team.
  • Merchandising stock.
  • Stock loss and inventory accuracy.
  • Reporting and analyzing.
  • Training and development of new and existing teams.
  • Onboarding and recruitment of new team members.
  • Meet the KPI targets set.
  • Opening and closing procedures.

Commercial Supervisor

Bunnings Warehouse
Ballarat, Victoria
09.2020 - 03.2021
  • Trade orders through a COS system.
  • Relationship building with trade customers.
  • Supporting my coordinator.
  • Safety compliance.
  • Admin compliance.
  • Coaching and development.

Learning and Development Trainer

Bunnings Warehouse
Ballarat, Victoria
09.2019 - 09.2020
  • Assisting several Victorian stores to meet KPI targets.
  • Creating training material.
  • Reporting and analysis.
  • Running induction for new team members with leadership at different stores

Activities Organiser

Bunnings warehouse
Ballarat, Victoria
01.2015 - 09.2019
  • Liaising with community groups at Ballarat Warehouse and Delacombe Warehouse.
  • Organizing events internally for the team and customers.
  • Working offsite at various schools, sporting clubs, women's groups, men's sheds, etc.
  • Creating a store vibe for the team and customers.
  • Working with Children Check.
  • Donations.
  • Budget management.

Cashier

Bunnings Warehouse
Ballarat, Victoria
09.2011 - 01.2015
  • Money handling.
  • Customer service.
  • Returns.
  • Compliance.
  • Safety.
  • Break management.
  • Click and collect

Education

Year 12 -

Damascus College
Ballarat
12-2011

Skills

  • Time management
  • Task prioritization
  • Conflict resolution
  • Teamwork
  • Multitasking capacity
  • Excellent communication
  • Personal development planning
  • Relationship building
  • Goal setting
  • First aid certification
  • CPR certification
  • Budget administration
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Punctual
  • Well-presented
  • Can do attitude

Certification

  • First Aid
  • CPR
  • Certificate 3 & 4 in Fitness

Accomplishments

  • Several customer feedback awards

REFERENCES

  • Shane Jorgensen - Bunnings Warehouse Service Coordinator: 0432076153
  • Sean Cooney - Goods Inwards Supervisor: 0428974777
  • Steve Briggs - Toolshop Team: 0417526073
  • Thomas Norwood - Paint Team: 0418874014
  • Michael Crawford - Lifestyles Supervisor: 0437784377

Timeline

Lifestyles Coordinator

Bunnings Warehouse
03.2021 - Current

Commercial Supervisor

Bunnings Warehouse
09.2020 - 03.2021

Learning and Development Trainer

Bunnings Warehouse
09.2019 - 09.2020

Activities Organiser

Bunnings warehouse
01.2015 - 09.2019

Cashier

Bunnings Warehouse
09.2011 - 01.2015

Year 12 -

Damascus College

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Maddy Bertram