Maddy Evans
Summary
Detail-oriented Assistant Manager with 5 years of management experience and a progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Diligent, hard working with over 5 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and stock control. Looking to further my skills in my next workplace and bring my expertise with me to grow in a new environment. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Duty Manager/Assistant Venue Manager
The Quarter Acre Hotel
01.2022 - 02.2025
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Sourced new vendors for purchasing needs.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Managed schedules of team of 25-30 personnel to keep shifts properly staffed.
- Developed effective scheduling processes to achieve production objectives.
- Completed timely changes and updates to schedules in central scheduling system.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
The Groove Train
07.2019 - 01.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
- Maximized inventory turns, product sales and company profits by recommending promotions, pricing adjustments and optimal inventory levels to buying team.
Front of House Team Member
Guzman Y Gomez
05.2020 - 08.2020
- Rotated inventory to reduce waste and optimize freshness.
- Measured and weighed ingredients and stocked kitchen prep stations.
- Stored food in designated containers and storage areas to prevent spoilage.
- Inspected supplies, equipment and work areas for conformance to standards.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
Front of House Team Member
Nandos Applecross
06.2018 - 10.2019
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Took to-go phone orders from guests following outlined procedures.
Retail Assistant
City Beach Cockburn
10.2018 - 06.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
Salad Bar Attendant
Sizzler Riverton
10.2016 - 06.2018
- Followed safety protocols in handling of equipment and food.
- Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
- Replaced aging items with fresh ingredients.
- Kept bar, guard and floor areas neat, cleaning up spills and wiping down counters.
- Took precautions to avoid cross-contamination between food items.
- Restocked plates, utensils and ingredients to keep salad bar fresh for customers.
- Monitored buffet food quantities and refilled items.
- Set up buffet and replenished items at salad bar.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
Certificate II in Live Production -
Melville Senior High School
Responsible Service of Alcohol Certificate Approved Managers Certificate Accomplishments -
AHA Association
01.2020
West Australian Certificate of Education -
Melville Senior High School
11.2018
Skills
- Sales monitoring
- Product and service knowledge
- Business Development
- Strategic Planning
- Staff development
- Business development understanding
- Customer rapport
- Microsoft Office expertise
- Time Management
- Staff training and development
Timeline
Duty Manager/Assistant Venue Manager
The Quarter Acre Hotel
01.2022 - 02.2025
Front of House Team Member
Guzman Y Gomez
05.2020 - 08.2020
Assistant Manager
The Groove Train
07.2019 - 01.2022
Retail Assistant
City Beach Cockburn
10.2018 - 06.2019
Front of House Team Member
Nandos Applecross
06.2018 - 10.2019
Salad Bar Attendant
Sizzler Riverton
10.2016 - 06.2018
Responsible Service of Alcohol Certificate Approved Managers Certificate Accomplishments -
AHA Association
West Australian Certificate of Education -
Melville Senior High School
Certificate II in Live Production -
Melville Senior High School
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