Madeleine McGovern
Mundubbera,QLD
Summary
Accomplished in enhancing customer satisfaction and team efficiency, my tenure at Queensland Education Department highlighted my strong multitasking ability and team player attitude. Expert in food safety and customer service, I boosted repeat business through exceptional service and streamlined processes, achieving notable improvements in operational excellence and customer loyalty.
Overview
11
11
years of professional experience
Work History
Operational Staff Member
Queensland Health
12.2023 - Current
- Developed comprehensive training programs, resulting in improved staff performance and skillsets.
- Established clear communication channels between departments, fostering teamwork and collaboration towards shared goals.
- Provided exceptional customer service by addressing concerns promptly, resulting in increased client retention rates.
- Evaluated vendor relationships, negotiating contracts for better pricing and service conditions.
Bar Staff Member
Royal Hotel
08.2021 - 01.2022
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
Fruit Packer
Ironbark Citrus
06.2021 - 08.2021
- Ensured customer satisfaction by carefully inspecting all packed fruits for quality control purposes.
- Enhanced packing efficiency by streamlining fruit selection and sorting processes.
- Assisted in maintaining a clean and safe work environment, adhering to safety guidelines and protocols.
- Demonstrated adaptability by quickly learning new packing techniques as required per seasonal changes or market demands.
Teacher Aide
Queensland Education Department
02.2020 - 05.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Cashier
Outridges IGA
04.2013 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Creative Writing And Publishing - Creative Writing
University of The Sunshine Coast
Sunshine Coast, QLD09.2025
Skills
- Strong multitasking
- Team player attitude
- Customer service focus
- Food safety understanding
- Customer Service
- Work Ethic and Integrity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionTimeline
Operational Staff Member
Queensland Health
12.2023 - Current
Bar Staff Member
Royal Hotel
08.2021 - 01.2022
Fruit Packer
Ironbark Citrus
06.2021 - 08.2021
Teacher Aide
Queensland Education Department
02.2020 - 05.2020
Cashier
Outridges IGA
04.2013 - 05.2019
Bachelor of Creative Writing And Publishing - Creative Writing
University of The Sunshine Coast
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