Maddy McIlroy
Warner
Summary
Results-driven professional with a strong focus on client relations and a commitment to delivering high-quality outcomes. Proven ability to foster robust client relationships and facilitate effective communication between clients and internal departments. Recognized for adaptability and reliability in fast-paced environments, consistently contributing to team success. Skilled in managing multiple tasks, resolving issues, and quickly adapting to changing needs. Highly regarded for collaborative approach and track record of achieving exceptional results. Proficient in client management, conflict resolution, and stakeholder engagement.
Overview
10
10
years of professional experience
Work History
Client Liaison Officer
Guide Dogs Queensland
08.2020 - Current
- Triaging and initial risk assessment of clients
- Maintain accurate and up to date client records on the client database
- Data Analysis and reporting
- Scheduling multiple practitioners including regional travel plans
- Created and implemented an intake process to streamline onboarding procedures for new clients to ensure appropriate medical history is received and services delivered accordingly
- Proficient in Lumary, Skedulo, NDIS provider portal, XERO & Microsoft Suite
- Working with NDIS, DVA, SDSS, Medicare and self-funded clients
- Liaising with a wide range of Allied Health team members
- Fire Warden and Area Warden
- Supplying NDIS quotes to clients and external stakeholders
- Assisting with our Leisure & Lifestyle programs acting as Support Worker
- Petty cash and EFTPOS receipting
- Invoicing through XERO
- Maintain equipment stocktake and complete sales
- Training and induction of new staff
- Meeting minutes
- Communicated clearly and positively with co-workers and management
- Ensuring highest level of customer service is provided
Guide Dog Services Admin Assistant
Guide Dogs Queensland
02.2022 - 06.2022
- Proficient in Lumary, Skedulo, NDIS provider portal, & Microsoft Suite
- Maintain accurate and up to date client records on the client database
- Working with NDIS, DVA, SDSS and Medicare clients
- Remitting NDIS payments in the provider portal
- Supplying NDIS quotes to clients and external stakeholders
- Liaising with Guide Dog clients, puppy raisers and volunteers
- Organising residential classes for Guide Dog matching
- Communicated clearly and positively with co-workers and management
Client Accounts Receivables Officer
Generation Physio & Allied Health
01.2020 - 08.2020
- Processing and monitoring incoming payments for my locations
- Chasing debt via phone and email
- Weekly aged debtors' reports
- Bank Reconciliation
- Maintain all remittance records and ensure up to date
- Remitting payments on the NDIS portal
- Proficient in IntelliHR, Nookal, ASANA, Halaxy Health Management, Dropbox & Microsoft Suite
- Working with Medicare and DVA clients
- Liaising with Occupational Therapists and Physio Therapists
- Ensuring highest level of customer service is provided
Government Funding & Customer Service Manager
Out and About Health Care
02.2018 - 12.2019
- Handling Government purchase orders and approvals
- Working closely with MAC, NDIS, TAC and SWEP funding bodies
- Generating Government quotes
- Liaising with Occupational Therapists and Physio Therapists
- Booking in home trials of company products
- Working alongside scripting/modification team
- Minor sales
- Action and resolve all complaints
- Processing customer feedback
- Ensuring highest level of customer service is provided
- Assisting customers with Government queries
Administrative Assistant
Out and About Health Care
10.2017 - 02.2018
- General administration duties
- Debt Collection
- Training and inductions of new staff members
- Interviewing
- Creating and generating invoices
- WMS and MYOB
- Processing Certegy (Humm) loans
- Answering phone calls
- Microsoft Suite
- EFTPOS and Pay advantage
Private Support Worker
Wesley Mission Nursing Home
02.2017 - 10.2017
- Helping with day to day activities - shopping etc
- Spending quality time doing activities - puzzles, reading, movies, sharing stories
- Taking patient out for coffee and errands
- Helping with daily mobility exercises
- Being a friendly companion and providing care
Receptionist
Migration Guru
01.2016 - 01.2017
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Calmed upset/angry customers
- Researched and rapidly solved problems
- Write letters and email using proper spelling, grammar and punctuation
- Implemented a database for Conveyancing files
- Diary management
- Delivering applications to the National Native Title Tribunal
- Both digital and hard copy filing
- General office cleaning and presentation
- Training and inductions of new staff members
Supervisor
Noodle Box
10.2014 - 01.2016
- Built loyal customers through friendly interactions and consistent appreciation
- Maintained high standards of customer service during fast-paced operations
- Communicated clearly and positively with co-workers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled cash and EFTPOS transactions quickly and accurately
- Followed procedures for safe food preparation, assembly and presentation
- Assisted with inventory control
- Resolved complaints promptly and professionally
- Training and inductions of new staff members
Education
Certificate - Microsoft Excel Advance
Envisage Training
01-2021
Certificate III - Business Administration
Sarina Russo Institute
Brisbane City01-2017
Skills
- Creativity and innovation
- Industry awareness
- Cross-functional coordination
- Team collaboration
- Issue resolution
- Complex problems analysis
Timeline
Guide Dog Services Admin Assistant
Guide Dogs Queensland
02.2022 - 06.2022
Client Liaison Officer
Guide Dogs Queensland
08.2020 - Current
Client Accounts Receivables Officer
Generation Physio & Allied Health
01.2020 - 08.2020
Government Funding & Customer Service Manager
Out and About Health Care
02.2018 - 12.2019
Administrative Assistant
Out and About Health Care
10.2017 - 02.2018
Private Support Worker
Wesley Mission Nursing Home
02.2017 - 10.2017
Receptionist
Migration Guru
01.2016 - 01.2017
Supervisor
Noodle Box
10.2014 - 01.2016
Certificate - Microsoft Excel Advance
Envisage Training
Certificate III - Business Administration
Sarina Russo Institute
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