Maddy Pearce
Robina,Australia
Summary
As a highly energetic and eager learner, I will bring a vibrant and enthusiastic deamenour combined with a proactive 'anything is possible' attitude to this role within the fitness and wellbeing industry.
Driven by a passion of fitness, positivity and health. I am persistent and strive to go the distance in everything I do, especially when it comes to delivering exceptional customer service, as I thrive in fast-paced environments and excel at multitasking and time management. My ability to work autonomously and unsupervised allows me to maintain a high level of efficiency while ensuring customer satisfaction remains a top priority. Building strong client relationships comes naturally to me, as I understand the significance of fostering trust and loyalty.
With 10+ years of working experience, including 5 years in reception roles within busy environments such as a salon in Brisbane City and Downtown Toyota, I have honed my customer service skills and developed an exceptional understanding of the importance of interpersonal communication and maintaining a positive company image.
I am currently available to begin work immediately and am eager to expand my knowledge and skills within the supplement fitness industry. With a strong work ethic, adaptability, and exceptional interpersonal skills, I am ready to take on new challenges and contribute to the success of your team.
Overview
10
10
years of professional experience
Work History
Nanny
Gold Coast
06.2022 - Current
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Transported children to school, extracurricular activities, and appointments when needed.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Provided a safe environment for the children through supervision and guidance of their activities.
Sales Coordinator
RT Edwards Commercial
Brisbane
01.2022 - 06.2022
- As a sales coordinator, it was my responsibility to process orders and source appliances/goods from the suppliers such as LG, Smeg, Panasonic and Fisher & Paykel, for the sales representatives
- Ensuring that the goods for their customers were either delivered to site, or in stock at our warehouse by a specific date
- Problem solving and a high level of organization was critical for this position as shortages of stock, due to Covid-19 and flooding in early months of the year
- It was important to deliver an exceptional level of interpersonal and communication skills to customers, as promise dates made by Sales could not be met by suppliers.
- Supported sales team by delivering current territory sales data and costing information.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
Receptionist/Administration/Personal Assistant
Downtown Toyota
Brisbane
11.2020 - 01.2022
- As an enthusiastic leaner, I was hired into Downtown Toyota as a receptionist
- Handling a high volume of phone calls with strong phone manner and business etiquette, directing all enquiries to the appropriate department/taking messages, managing service bookings and guest enquiries.
- I ensure that all guests are greeted with a friendly, bubbly smile, assisting with sales, fleet and service flow.
- As a receptionist I assure that all areas are clean and tidy, as well as keeping on top of general office duties, such as responding to emails, Linkt bills, stationary supply, take minutes in managers meetings, postage, working with programs such as Microsoft applications and Tune.
- In a short period, the Dealer Principal of Downtown Toyota recognized and commended my ability to work efficiently and autonomously, whilst remaining highly organized under great pressure and conflicting priorities
- I was then taught accounts receivable, accounts payable, entering invoices (sales and purchases).
- I now am the personal assistant to Nicole Hamilton (HR, Safety and Accounts Wizard), as well as the receptionist
- In this role I have full access to her calendar, schedule in meetings for her, send her post, book flights, take messages for her is she is unavailable to take them.
Deli Assistant- Customer Service
Feast on Fruit
Morningside
02.2019 - 11.2020
Food Services Assistant- Customer service
Mater Hill Private Hospital
South Brisbane
07.2018 - 01.2019
- This fast-paced role required a great level of enthusiasm and energy in order to meet time targets, as well as providing the highest standard of service to the patients and service partners
- It was essential that I remained strongly team focused and prioritized set tasks
- In this role I also became competent with hand hygiene, health and safety, as well as food safety
- This was such an incredible job, however, at this stage I did not have my own car and it was unsafe for me to be getting to 5am shift start.
Receptionist
Scratchers Nail Boutique
New Farm
09.2015 - 11.2018
- Commenced as a part-time assistant and then became responsible for taking/confirming bookings that required impeccable phone manner, sending emails as required and computer use of excel to calculate weekly wages and record weekly reports.
Sales Assistant
City Beach
Queens Street Mall, Brisbane
09.2015 - 10.2016
- This role required to work tightly as a team, in a fast-paced retail environment in order to reach the hourly target, also providing the best sales and customer service to each customer
- Each shift regularly had different employees, which was a great way to learn how to adapt to work successfully with different teams and personalities
- City Beach also gave me knowledge on loss prevention (LP), visual merchandising, store presentation, stock control and counter control.
- Greeted customers and provided assistance with product selection.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with returns, exchanges and refunds.
Crew Member
McDonald's
Westfield Carindale
08.2014 - 09.2015
- Commenced this role on front counter, that required a tremendous level of enthusiasm in order to be friendly, fast and accurate in every customer interaction
- Working at McDonalds I consistently aimed to deliver the highest standard of quality, service and cleanliness (QSC&V).
Education
Diploma of Education -
Griffith College
Southport, QLD01.2023
Bachelor of Criminology -
Griffith University
Mount Gravatt, QLD01-2019
High School Graduate
Lourdes Hill College
Brisbane, QLD11-2017
Certificate
Skills
- Personal attributes: Energetic, enthusiastic, eager, reliable, bubbly, kind, considerate, respectable and outgoing (very outgoing)
- First Aid and CPR Certified
- High level of customer service
- Valid Driver's License
- Accounts receivable and accounts payable
- Great telephone communication skills
- Competent in MS Office – Word, Power Point, Excel and email
- Fantastic data entry and typing
- Scheduling appointments, billing and receipt of payments
- Ability to prioritize tasks
- Great knowledge of hospitality and can demonstrate at a high level
- Food Handling and Food Safety
- Attain a Responsible Service of Alcohol certificate
- Safety Awareness
- People-Oriented
- Social Integration
- Childhood Development
- Emotionally Supportive
- Complex Problem-Solving
Other Information
Australian Drivers License, Right to work Australia, Fully vaccinated COVID-19
References
- Nicole Hamilton, HR, Safety and Accounts Wizard at Downtown Toyota, Brisbane: Nicole.hamilton@downtowntoyota.com.au
- Nathan Paterson, Sales Manager at Downtown Toyota, Brisbane: Nathan.paterson@downtowntoyota.com.au
- Joanne Fergusson, Owner and Manager at Scratchers Nail Boutique, Brisbane, 0414 641 735
Timeline
Nanny
Gold Coast
06.2022 - Current
Sales Coordinator
RT Edwards Commercial
01.2022 - 06.2022
Receptionist/Administration/Personal Assistant
Downtown Toyota
11.2020 - 01.2022
Deli Assistant- Customer Service
Feast on Fruit
02.2019 - 11.2020
Food Services Assistant- Customer service
Mater Hill Private Hospital
07.2018 - 01.2019
Receptionist
Scratchers Nail Boutique
09.2015 - 11.2018
Sales Assistant
City Beach
09.2015 - 10.2016
Crew Member
McDonald's
08.2014 - 09.2015
Diploma of Education -
Griffith College
Bachelor of Criminology -
Griffith University
High School Graduate
Lourdes Hill College
Certificate
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