Maddison Quaid
Burdell,QLD
Summary
Highly motivated individual with 10 years experience in hospitality. With light experience in Admin as a Junior Receptionist. I have developed exceptional social skills from constantly interacting with customers, the ability to work well under pressure and meet time limits in professional standards. After only having 4 months experience in Subway, I was promoted to a Supervisor role due to my excellent work ethic, quick learning and impressive performance. I was also able to complete my Certificate III in Business, I thrive when challenged and am always looking for ways to improve my knowledge and experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Educator
Green Leaves Early Learning
Townsville, QLD
01.2024 - Current
- Supervised and monitored children ensuring a safe positive learning environment
- Fostered student curiosity and interest through creative hands-on activities.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Helped students explore concepts with engaging, learning-focused activities.
Supervisor
Subway
01.2019 - 02.2023
- Applied strong leadership talents and problem-solving ability to maintain team efficiency and organize workflows.
- Opened multiple stores independently and served customers autonomously in a fast and efficient manner.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Barista
Coffee Club
08.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods whilst controlling crowds with positive, efficient service.
- Worked with coffee grinders to make hot and cold coffee with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Junior Receptionist
My Mechanic Mate
Bohle, QLD
06.2018 - 10.2018
- Responded to emails promptly and professionally.
- Answered telephones and directed calls to appropriate staff members.
- Provided exceptional customer service in a timely manner.
- Processed mail and deliveries efficiently.
- Performed light housekeeping duties including dusting furniture, vacuuming carpets.
- Assisted with data entry into various databases or spreadsheets.
- Greeted clients and visitors in a friendly and professional manner.
Education
Graduate Certificate -
Ryan Catholic College
Townsville, QLD2017
Skills
- Communication
- Quick learning
- Multi-tasking
- Active Listening
- Patience
- Cleaning and Organization
- Time Management
- Responsive
- Customer Service
- Confidence
Certification
Blue Card
Child Protection Training
Certificate III in Business
Timeline
Educator
Green Leaves Early Learning
01.2024 - Current
Barista
Coffee Club
08.2019 - 02.2020
Supervisor
Subway
01.2019 - 02.2023
Junior Receptionist
My Mechanic Mate
06.2018 - 10.2018
Graduate Certificate -
Ryan Catholic College
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