Maddy Rush
Melbourne
Summary
Empathetic AOD Youth Worker with several years of customer service and client-facing experience, including a previous role as a supervisor where reliability and leadership were essential. Skilled in harm minimisation, relapse prevention, and building trust-based relationships. Brings strong knowledge of child safety, privacy, and duty of care standards, with a commitment to creating safe and empowering environments that support positive change.
Overview
10
10
years of professional experience
Work History
Youth AOD Trainee Worker
YSAS (Youth Support and Advocacy Service)
06.2025 - Current
- Supported young people experiencing alcohol and other drug (AOD) issues through individual case management, crisis support and referral pathways.
- Delivered harm minimisation strategies, relapse prevention education, and practical coping tools tailored to young clients.
- Built strong, trust based relationships with young people by providing non-judgemental, empathetic support in safe environments.
- Facilitated one on one sessions and group programs to build life skills, resilience, and healthier coping mechanisms.
- Worked collaboratively with families, schools, health professionals, and community organisations to create integrated support networks.
- Maintained accurate client records and reports in line with confidentiality, privacy and duty of care obligations.
- Applied knowledge of legal and ethical frameworks (e.g., Child Safe Standards, privacy legislation, mandatory reporting requirements).
- Supported young clients in accessing housing, education, employment and healthcare services to promote holistic wellbeing.
Health Administration
Aspire speech
06.2024 - 09.2024
- Manage executive calendars by scheduling and co-ordinating over 30 meetings and appointments weekly whilst ensuring efficient time management and smooth work flows.
- Process an average of 20 expense reports per month in alignment with company policies and deadlines.
- Facilitate communication by promptly responding to phone calls and emails.
- Management of daily invoices, via mastering Pracsuite systems.
- Cultivating visual resources in accordance with patient needs.
- WFH
Supervisor
Priceline
12.2020 - 03.2023
- Trained and supervised a team of 20 sales associates by focusing on team building, sales techniques and providing exemplary customer service.
- Fostered open dialogue promoting understanding and achieving goals through effective communication.
- Opening and closing of the store. As well as cash handling, balancing of tills and end of day bookkeeping.
- Tactfully allocated budget for seasonal product displays by contacting third party vendors, obtaining price estimates and choosing the vendor most aligned with product budget needs.
- Served as primary liaison between customers and employees utilising best judgment in tandem with corporate standards, to mitigate conflicts that arose.
- Conducted weekly inventory checks, completing the identification and prevention of stock discrepancies.
- Curated an enticing shopping experience through strategic visual presentation of key items, interior/window displays and floor movement.
Retail Assistant
Nextra newsagency
03.2018 - 11.2020
- Actively engaging and building meaningful relationships with a large regular customer base. Providing a friendly and warm environment, for both new and existing customers.
- Executing amazing customer experience through interpersonal skills and product knowledge. Providing personalised recommendations for over 100 customers daily. Creating repeat business and customer satisfaction.
- Mastered POS, worked autonomously managing end of day bookkeeping, handling $1000-$10,000 per shift, documenting cash flow to drive key financial reporting and decision making.
- Apply problem solving skills to resolve customer enquiries and disputes, using appropriate channels when necessary. Resulting in customer satisfaction.
Waitress / Kitchen Hand
Yvonne Morton Catering Service
12.2015 - 11.2020
- Worked cohesively in a team, contributing ideas and co-operating with others to efficiently achieve common goals.
- Optimised workflow efficiency, prioritising tasks and meeting deadlines without compromising quality.
- Exhibit exemplary service skills by serving 100+ daily, whilst managing dining areas.
- Managing multiple projects of varied sizes at one time. Executing orders from ideation to completion.
- Up-keeping a clean environment for all customers and patrons to maintain quality procedures and protocol.
McDonald's
01.2017 - 03.2018
- Multitasking and processing various orders and transactions whilst prioritising efficiency and upkeeping OHS procedures and standards.
- Memorising over 30 menu items and rotating specials, providing customised recommendations to guests. Creating repeat business and customer loyalty
- Handling hundreds of dollars via POS system fulfilling over 100 orders per shift.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Successfully drove collaboration with 20+ colleagues to boost sales goals through constant communication.
Education
Highschool Diploma - TCE
Newstead College
Launceston, Tasmania01.2019
Timeline
Youth AOD Trainee Worker
YSAS (Youth Support and Advocacy Service)
06.2025 - Current
Health Administration
Aspire speech
06.2024 - 09.2024
Supervisor
Priceline
12.2020 - 03.2023
Retail Assistant
Nextra newsagency
03.2018 - 11.2020
McDonald's
01.2017 - 03.2018
Waitress / Kitchen Hand
Yvonne Morton Catering Service
12.2015 - 11.2020
Highschool Diploma - TCE
Newstead College