Buying and Allocations
Maddy Slatter
Lutwyche,QLD
Summary
Results-driven retail management professional with proven ability to exceed sales forecasts and drive success in fast-paced environments. Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Store Manager
Foot Locker
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Hype DC
05.2024 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Hype DC
11.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Hype DC
05.2023 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Administration Assistant (Part time)
Kmart
01.2023 - 11.2023
- Greet customers and provide excellent customer service
- Strictly followed all cash, security, inventory and labor policies and procedures
- Operate/refill cash machine/SCO machine
- Organise and compile stores cash report
- Complete routine price integrity checks throughout the entire store
- Complete routine out-of-date checks throughout the entire store
- Pick and pack purchase orders
- Report to each shift on time and ready to work
- Pleasant and courteous interaction with customers
- Maintain high standards of customer service particularly during high-volume, fast-paced situations
- Work well alone and also within a team
- Achieve sales targets
Casual
Foot Locker
11.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Picked, packed and dispatched Locate orders in a timely manner.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Greeted, welcomed and offered immediate assistance to store customers.
Assistant Store Manager
Hype DC
09.2021 - 11.2022
- Greet customers and provide excellent customer service
- Achieve and exceed benchmark KPIs
- Assist store manager in day-to-day operational duties
- Receipt and put away stock to set standards
- Teach and train new team members
- Strictly follow all cash, security, inventory and labor policies and procedures
- Report to each shift on time and ready to work
- Pleasant and courteous interaction with customers
- Maintain high standards of customer service particularly during high-volume, fast-paced situations
- Work well independently and within a team environment
- Pick, pack and dispatch online orders
Casual
UNIVERSAL STORE
11.2018 - 02.2019
- Greet customers and provide excellent customer service
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Report to each shift on time and ready to work.
- Pleasant and courteous interaction with customers.
- Maintain high standards of customer service particularly during high-volume, fast-paced situations.
- Work well alone and also within a team
- Achieve sales targets
Casual
Gypsett
01.2016 - 02.2019
- Greet customers and provide excellent customer service
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Report to each shift on time and ready to work.
- Pleasant and courteous interaction with customers.
- Maintain high standards of customer service particularly during high-volume, fast-paced situations.
- Assist customers with styling
Casual
Pantry 15
01.2017 - 06.2017
- Report to each shift on time and ready to work
- Maintain high standards of customer service particularly during high-volume, fast-paced situations.
- Greet customers and provide excellent customer service
- Strictly followed all cash, security, inventory and labor policies and procedures
- Pleasant and courteous interaction with customers
Casual
Cumquat Cafe
03.2015 - 01.2017
- Greet customers and provide excellent customer service
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Utilized my barista skills to make coffee quick and efficiently
- Report to each shift on time and ready to work.
- Pleasant and courteous interaction with customers.
- Maintain high standards of customer service particularly during high-volume, fast-paced situations.
Casual
Peninsula Bakery and Cafe
01.2014 - 12.2014
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Reported to each shift on time and ready to work.
Education
Graduate Certificate -
Cairns State High School
Cairns, QLD11-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Team building and leadership
Accomplishments
- Won Rookie Manager of the Year for 2024
- Beat a Record Breaking Sales Day on Boxing Day 2024
- Won Big 6 2024
- Part of the Leadership Excellence Program (LXP) 2025
Interests
Timeline
Store Manager
Foot Locker
08.2024 - Current
Store Manager
Hype DC
05.2024 - 08.2024
Store Manager
Hype DC
11.2023 - 05.2024
Assistant Store Manager
Hype DC
05.2023 - 11.2023
Administration Assistant (Part time)
Kmart
01.2023 - 11.2023
Casual
Foot Locker
11.2022 - 05.2023
Assistant Store Manager
Hype DC
09.2021 - 11.2022
Casual
UNIVERSAL STORE
11.2018 - 02.2019
Casual
Pantry 15
01.2017 - 06.2017
Casual
Gypsett
01.2016 - 02.2019
Casual
Cumquat Cafe
03.2015 - 01.2017
Casual
Peninsula Bakery and Cafe
01.2014 - 12.2014
Graduate Certificate -
Cairns State High School
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