Passionate and Committed Individual who is highly self-motivated to deliver exceptional results within the business management, Data Analysis and Retail sectors.
Overview
17
17
years of professional experience
Work History
Customer Experience Specialist
Nutritics
07.2021 - Current
Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Streamlined customer support processes for increased efficiency and faster resolution times.
Collaborated with team members to create a positive work environment and improve overall customer experience.
Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
Collected valuable data through surveys and focus groups, leading to actionable insights for company improvements.
Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
Business and Operations Manager
BBA Group
08.2020 - Current
Responsible for the Management and Growth of our major client, Hello Fresh
Implementing company structure, and Human Resource Management
Day-to Day Operations and Management of a team of 20 Sales Consultants
Web and Social Media Management and development including building the company website
Design of Company Training Modules and execution of those
Recruitment and staff retention
Setting and Managing expected company KPI's
Digital and Social Media Manager
Domayne
06.2018 - 08.2020
Submission and maintenance of online product and promotions
Oversee Customer Service Management
Working with the online teams to deliver digital marketing campaigns for example EDM (Email), Facebook and Instagram Organic and Sponsored Posts
Maintenance of SEO Search Terms
Gathering an analysing data for reporting
Metrics include Google Ads, Google Analytics, Facebook Insights & Analytics and reporting through Google Data Studio
Providing insight and analysis into recent performance, and utilising data to determine potential areas of future improvement
Management of the marketing calendar ensuring all campaigns are aligned with the business
Product and Marketing Manager
Domayne
04.2017 - 08.2020
Managing KPI Targets
Analyzing Data
OTB Spreadsheet Management
Promotional Coordination & Design including Sale Brief, Catalogues, Press, In-store promotional material and layout
Maintaining Supplier relationships including the design and purchase of wholesale product within the Bed Linen and Bathroom Homewares Categories
Implementing Staff Training and Development events
Was a key driver in reducing the number of inventory within the category