Made Ayu Astina Yulianti
Margaret River,WA
Summary
Dynamic professional with a proven track record at Margaret River Free Range Egg, excelling in quality control and teamwork. Enhanced operational efficiency through process improvements and effective training, fostering a collaborative environment. Committed to delivering exceptional customer service while maintaining attention to detail in all tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Egg Processor
Margaret River Free Range Egg
Margaret River WA
04.2021 - Current
- Operated and maintained egg processing equipment while following safety protocols.
- Conducted quality checks on products to uphold freshness and safety standards.
- Assisted with packaging and labeling to meet regulatory requirements.
- Collaborated with team members to optimize workflows and improve operational efficiency.
- Trained new employees on equipment operation and safety measures to promote a safety-first culture.
- Implemented cleanliness and organization best practices in processing areas to maintain hygiene standards.
- Identified opportunities for process enhancements to boost productivity in egg processing.
- Supported team members in their roles to foster a collaborative work environment.
- Increased productivity by managing workload effectively and prioritizing tasks.
- Provided assistance to colleagues as necessary to cultivate a supportive team atmosphere.
Villa Management
Orange Production
Bali, Indonesia
10.2019 - 04.2020
- Managed daily operations for luxury villa, ensuring exceptional guest experiences and service quality.
- Coordinated maintenance and housekeeping teams to uphold property standards and guest satisfaction.
- Developed and implemented operational procedures, enhancing efficiency in villa management processes.
- Oversaw budget management and resource allocation, optimizing expenditures while maintaining service excellence.
- Trained staff on best practices for hospitality services, fostering a collaborative work environment.
- Established relationships with vendors for procurement of supplies, negotiating favorable contracts to reduce costs.
- Conducted regular inspections of property facilities, identifying areas for improvement and implementing corrective actions.
- Analyzed guest feedback to refine service offerings, driving continuous improvement in overall guest experience.
- Enhanced guest satisfaction by implementing personalized services and attending to their individual needs.
- Reduced costs and maximized profitability by closely monitoring expenses, optimizing resource allocation, and identifying areas for improvement.
- Improved staff productivity with comprehensive training programs and regular performance evaluations.
- Monitored inventory levels to ensure adequate stock of essential items while minimizing waste and overstocking issues.
- Fostered a positive work environment by promoting teamwork, addressing conflicts promptly, and providing support to staff members as needed.
- Organized special events, catering to guest preferences while maintaining high standards of service quality.
- Collaborated with housekeeping staff to maintain a clean, welcoming environment that consistently met cleanliness standards.
- Maintained exceptional property conditions through regular inspections, timely maintenance, and effective communication with contractors.
- Managed financial aspects such as budgeting, forecasting revenues/expenses accurately to maintain fiscal stability.
- Managed daily villa operations for optimal performance, ensuring smooth functioning of all departments.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Accounting and General
Bali Magic Ocean (Waterbom Bali)
Bali, Indonesia
12.2016 - 09.2019
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Managed cash register operations, maintaining balanced cash drawers and accurate financial reporting.
- Resolved customer inquiries and complaints professionally, enhancing overall satisfaction.
- Implemented process improvements that increased transaction efficiency during peak hours.
- Collaborated with management to develop promotional displays, driving sales during special events.
- Analyzed sales trends to recommend adjustments in product placement and pricing strategies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Concierge/Greeter
Ayana Resort
Bali, Indonesia
07.2015 - 12.2015
- Delivered exceptional guest service by addressing inquiries and fulfilling requests promptly.
- Welcomed guests and provided exceptional customer service to enhance visitor experience.
- Handled guest inquiries effectively, resolving concerns promptly and professionally.
- Collaborated with team members to maintain cleanliness and organization of entrance areas.
- Streamlined check-in processes, ensuring a smooth experience for guests.
- Improved guest satisfaction by providing warm and welcoming greetings upon arrival.
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Acted as first point of contact for visiting clients and customers.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
High School Diploma -
Trisma Denpasar
Denpasar, Bali, IndonesiaSkills
- Quality control
- Sorting and packaging
- Teamwork and collaboration
- Customer service
- Attention to detail
- Good communication
Certification
RSA (Responsible Service of Alcohol)
Languages
Indonesian
Native or Bilingual
Timeline
Egg Processor
Margaret River Free Range Egg
04.2021 - Current
Villa Management
Orange Production
10.2019 - 04.2020
Accounting and General
Bali Magic Ocean (Waterbom Bali)
12.2016 - 09.2019
Concierge/Greeter
Ayana Resort
07.2015 - 12.2015
High School Diploma -
Trisma Denpasar