Ghazi Sikander Khan
Perth,WA
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
14
14
years of professional experience
Work History
Service Advisor
Maddington Toyota
07.2024 - Current
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Leasing Officer
Swan Taxis
09.2021 - 07.2024
- Administration of contracts for all new drivers to the CVL and Taxi fleet
- Update and make amendment to contract as required and appropriate documents management
- Vehicle inspections on return, lease and swapping of vehicles
- Answering driver queries
- Producing leasing reports to the fleet manager
- Sourcing leads to new drivers
- Customer and debt control including weekly invoicing and reporting
- Maintained accurate records of all leasing transactions, ensuring compliance with company policies and legal regulations.
- Achieved timely rent collection through consistent communication and diligent follow-up with drivers.
Accounts Payable Assistant
InterContinental Hotel Perth
12.2018 - 02.2019
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Accounts Executive
MS Asif Enterprises
10.2011 - 02.2016
- Recorded accurate and efficient records in customer database.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
Education
Master of Professional Accounting -
Edith Cowan University
Perth, WA12.2017
Master of Business Administration - finance
Mohammad Ali Jinnah University
Karachi12.2009
Bachelor of Commerce -
University of Sindh
Jamshoro12.2005
Skills
- Customer Service Excellence
- Advance Level Computer skills
- Multitasking and organization
- Effective Time Management
- Service recommendations
- Responsive to Change
- Service estimates
- Consistent Professional Commitment
- Team player mentality
- Handling customer complaints
Attributes
Experienced and results-driven Automotive Service Advisor with a proven track record in dealership environments, delivering high-level customer care and service efficiency. Skilled at building lasting client relationships, maximizing service profitability, and leading service teams with a focus on performance, upselling, and CSI (Customer Satisfaction Index) excellence. Adept at translating complex vehicle issues into clear, actionable solutions while ensuring a seamless service experience that drives loyalty and repeat business.
Key Skills Summary
- Customer Relationship Management: Build and maintain strong, long-term customer relationships to drive repeat business and referrals.
- Service & Repair Knowledge: Deep understanding of vehicle systems, diagnostics, and repair procedures to effectively communicate with both customers and technicians.
- Problem-Solving: Quickly and efficiently resolve customer concerns or complaints, ensuring a positive service experience.
- Time Management: Manage multiple service requests and prioritize tasks in a fast-paced dealership environment.
- Estimate Preparation: Accurately prepare repair estimates and timelines based on diagnostic information and vehicle inspection.
- Technological Proficiency: Skilled in using dealership software systems (Tune, Triage, superservice, locks ID) to track service requests, customer records, and vehicle history.
- Warranty Knowledge: Familiarity with manufacturer warranties, service policies, and repair procedures to ensure proper coverage for customers.
- Parts Coordination: Work with parts department to ensure timely availability of necessary components, ensuring minimal delays in service.
- Conflict Resolution: Handle customer complaints and service disputes with professionalism, ensuring resolution to maintain a high level of customer satisfaction.
Internship
- InterContinental Hotel Perth, 12/01/18, 02/01/19, Accounts Payable, Receiving, Generating and Processing Invoices
- Vector Capital Pvt Ltd, 06/01/11, 08/01/11, Money market instruments brokerage services to banks
- Global Services Pvt Ltd, 04/01/11, 06/01/11, Money market instruments brokerage services to banks
- International Credit Information Ltd, 08/01/10, 01/01/11, Credit reports analysis and financial position of company's financial position
- KK Supermarket Pvt Ltd, 03/01/10, 05/01/10, Bank reconciliation and general accounting data entry
Hobbies and Interests
Traveling - visited United Arab Emirates, Malaysia, Sri Lanka and Turkey
Timeline
Service Advisor
Maddington Toyota
07.2024 - Current
Leasing Officer
Swan Taxis
09.2021 - 07.2024
Accounts Payable Assistant
InterContinental Hotel Perth
12.2018 - 02.2019
Accounts Executive
MS Asif Enterprises
10.2011 - 02.2016
Master of Professional Accounting -
Edith Cowan University
Master of Business Administration - finance
Mohammad Ali Jinnah University
Bachelor of Commerce -
University of Sindh
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