Madeesha Silva
Clyde North,Australia
Summary
With over 15 years of extensive experience in international logistics, freight forwarding, and supply chain management, I have worked with multinational organizations in various countries. Throughout my career, I consistently identify redundancies and maximize resources to streamline operations. Proficient in logistics and supply management software applications, I am well-prepared for transportation management and have a proven track record in coordinating complex logistics and ensuring timely deliveries. My strong team collaboration, adaptability, exceptional organizational abilities, and problem-solving skills are widely recognized within the industry.
Overview
18
18
years of professional experience
1
1
Certification
Work History
International Transport Lead APAC
Aggreko Generator Rentals
09.2022 - Current
- Overseeing the movement of the fleet, being handled by our nominated freight forwarders into and out of the AUSPAC region to ensure they are carried out as per our business requirements
- Ultimately responsible for ensuring that customer needs are met to the highest standards
- Ensuring the coordination of activities between all team members and functions
- Ensuring optimized activity coordination for the overall benefit of the customer
- Collaborates and builds strong relationships with the sales & operations team to build cross-team effectiveness and remove organizational barriers to strong teamwork, collaboration, in the delivery of all technical and logistical requirements
- Issue RFQ's to freight forwarders for fleet movement to and from overseas for projects and base business, nominate and work with the nominated freight forwarders to ensure delivery within demand time frame and budget
- Co-ordinate all Fleet movement between countries and their depots for equipment destined to the AUSPAC region and preparation of all necessary shipping documents
- Overseeing clearing agent to ensure the necessary customs and cross border documentation is obtained
- Reduced freight cost by planning & implementing strategically effective and relevant transport method
- Delivering freight solutions and assisting in achieving the import & export budget for our customers
Logistics Import & Export Officer
Geofabrics Australasia
01.2022 - 08.2022
- Responsible for the prompt and cost-effective movement of inbound & outbound international freight for all manufacturing plants, distribution centres, and sales branches
- Maintain strong relationships with shipping suppliers, transport, and logistics organizations to ensure smooth process is adhered to
- Prepare & execute demand forecasts with inbound suppliers & freight forwarders
- Responsible logistics areas for process improvement and cost savings to ensure expectations are met
- Managing with overseas vendors to manage import activities to meet service level expectations
- Develop and implement supply chain strategy for international business
- Work with vendors to identify and eliminate logistics obstacles to ensure the timely shipping of products
- Reduced freight cost by planning & implementing strategically effective and relevant transport method
- Implemented a process to reduce detention charges
- Delivering freight solutions and assisting in achieving the export budget for our customers
Senior Customer Service Officer
Hellmann Worldwide Logistics
05.2019 - 12.2021
- Responsible to provide a high level of customer service and ensure clients requirements and service levels are met and exceeded
- Negotiating with carriers for Order follow up for clients and sales requests & maintaining shipment reporting/status ports on a daily
- Manage a substantial portfolio of business accounts, gaining strong knowledge & understanding of clients' brands and products
- Coordination with other offices both national and international to optimize workflow and maintain high customer loyalty
- Managed a project to import medical equipment and helped the company reach its financial and commercial goals
- Provide outstanding customer service to resolve customer requests by identifying the customers' needs and using learned knowledge and communication skills to provide resolutions
Key Account Manager Oil & Gas
Kuehne + Nagel Dubai
01.2016 - 04.2019
- Responsible for handling shipments for assigned key customers for all modes of transport including export, import & cross trade shipments
- Ensures highest quality of service is provided to the customer by understanding their business needs, and exceeding expectations
- Administrate operations in accordance with QSHE and Trade Compliance regulations, routines, and processes from both a local and international perspective
- Look for Continuous Improvement Initiatives that provide value for the customer's business
- Acts as a single point of contact for the client on issues related to SOP, operational and administrative non-compliance matters, and as an intermediary between Kuehne + Nagel branches world -wide and the customer
- Establish and manage Performance KPI's and data quality compliance, including routine reviews, conducting a root cause analysis when results are subpar, and implementing corrective measures
- Ensure that a high-quality service is delivered according to Client's contracts, SOPs, KPIs, and guaranteeing consistent and profitable growth of assigned accounts
- Ensures timely invoicing, File closure, and accurate accruals
Sea & Air Freight Cargo Supervisor & Quality Controller
M&M Militzer & Muench Dubai
07.2011 - 12.2015
- Responsible for Sea FCL/ LCL Import & Exports shipments and Negotiating rates with shipping lines
- Major responsibility is to effectively Plan, Control, monitor & coordinate movements to Middle East, Far East, CIS countries & Embargoed countries with hands on knowledge for all Planning, Implementation, financial aspects, and successful delivery with focal on Customer services Excellence
- Arranging accurate paperwork / transportation for delivery of the goods to warehouse from supplier's
- Arrangement of quotations (Ocean & Road) coordinating with the Customers
- Logistics solutions covering worldwide ocean freight
- Extensive knowledge of Port to Port, Cross Border, and local movement procedures to gulf and non-gulf countries according to Port and Customs law in UAE
- Well versed with all Warehousing procedures, Inbound, Reception Dispatch Orders, Consolidation, Outbound release, and Quarterly stock taking involvement
Logistics Executive
Delmas Gulf Dubai
10.2008 - 06.2011
- Company Overview: Member of the CMA CGM Group
- Member of the CMA CGM Group
Operations Executive
Mack International Freight Sri Lanka
07.2006 - 09.2008
Education
Certified - Certified Logistics & Supply Chain Manager
Blue Ocean Academy
Dubai, UAE04-2013
Bachelor of Business Management (BBM) -
The Open University of Sri Lanka
01.2008
General Certificate of Education Advanced Level -
St. Peters College
Colombo, Sri Lanka01.2005
General Certificate of Education Ordinary Level -
St. Peters College
01.2002
Skills
- Ocean & Air Freight
- Road freight management
- Customer service management
- Training and developing on operational fundamentals
- Developing client specific coordination solutions
- Distribution management
- Leadership skills
- Negotiating with customers and suppliers
Certification
- Certified Logistics & Supply chain Manager, Blue Ocean Academy, Dubai, 01/01/13
- ISO9001:2008 QMS Internal Auditor Training Course, LRQA, Dubai, 01/01/11
- Maritime Dangerous Goods Safety Advisors Training, Dubai, 01/01/16
- Ship Agency course, Dubai Shipping Agents Association, 01/01/16
Personal Information
- Date of Birth: 12/13/86
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
International Transport Lead APAC
Aggreko Generator Rentals
09.2022 - Current
Logistics Import & Export Officer
Geofabrics Australasia
01.2022 - 08.2022
Senior Customer Service Officer
Hellmann Worldwide Logistics
05.2019 - 12.2021
Key Account Manager Oil & Gas
Kuehne + Nagel Dubai
01.2016 - 04.2019
Sea & Air Freight Cargo Supervisor & Quality Controller
M&M Militzer & Muench Dubai
07.2011 - 12.2015
Logistics Executive
Delmas Gulf Dubai
10.2008 - 06.2011
Operations Executive
Mack International Freight Sri Lanka
07.2006 - 09.2008
Bachelor of Business Management (BBM) -
The Open University of Sri Lanka
Certified - Certified Logistics & Supply Chain Manager
Blue Ocean Academy
General Certificate of Education Advanced Level -
St. Peters College
General Certificate of Education Ordinary Level -
St. Peters College
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