Madelaine Aurelly
Melbourne,VIC
Summary
Detail-oriented professional with strong customer service skills and experience in problem resolution. Proven ability to enhance workflow efficiency and maintain organized environments.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Steakhouse Grill 66
Melbourne, VIC
10.2025 - Current
- Greeted customers warmly and ensured a positive dining experience.
- Ensured cleanliness and organization of front-of-house areas to enhance customer experience.
- Assisted in setting up dining areas for service and events.
- Coordinated with team members to deliver prompt service during peak hours.
- Took customer orders accurately and communicated with kitchen staff effectively.
- Handled cash transactions and processed payments using point-of-sale system.
- Addressed customer inquiries and complaints professionally, fostering a positive dining environment.
Administrative Intern
Sukahati
Jakarta, Indonesia
08.2023 - 01.2024
- Organized office files and documents for improved retrieval efficiency.
- Set up and maintain filing systems to ensure documents are organized and easily accessible.
- Delivered administrative support to staff members to facilitate operations.
- Collaborated with team members on daily tasks to streamline workflow.
- Updated customer records in databases ensuring accuracy of information.
- Prepared expense reports for managers according to company policy.
- Processed invoices and payments accurately and efficiently according to company guidelines.
- Helped finance staff coordinate budget preparation, review and approval and mastered key accounting principles.
Education
BBA - Actuarial Science
Monash University
Clayton, VIC05-2026
Skills
- Customer service
- Problem resolution
- Attention to detail
- Team collaboration
- Financial reporting
Affiliations
volunteer at GMS Melbourne as greeter and data ministry (2024-present)
Timeline
Front of House Employee
Steakhouse Grill 66
10.2025 - Current
Administrative Intern
Sukahati
08.2023 - 01.2024
BBA - Actuarial Science
Monash University