Madelaine Holman
Sydney
Summary
Dynamic Aboriginal Mental Health Clinician with proven expertise at Nepean Mental Health, adept at cultural mental health assessments and care planning. Strong advocate for client empowerment and community engagement, fostering collaborative relationships. Skilled in trauma-informed care and effective communication, driving improved health outcomes for First Nation clients and their families. Compassionate mental health counselor skilled in providing effective and empathetic support. I have successfully developed and implemented individualized care plans that significantly improved clients' quality of life. Possess strong communication, crisis management, and therapeutic relationship-building skills. Demonstrated impact by fostering positive outcomes in challenging environments through innovative treatment strategies and patient advocacy.
Overview
22
22
years of professional experience
Work History
Aboriginal Mental Health Clinician
Nepean Mental Health
01.2023 - Current
- Working within the Adult & Youth mental health space within Acute, HDU, Older persons, Pecc, TAC & Ed
- Carrying out Cultural mental health assessments to support within outcomes of ones social & emotional wellbeing and physical health
- Carrying out Cultural care plans, to support within ones social & emotional wellbeing and physical health and that of personal and family goals an individual and supportive unit hold for one another
- Attending family meetings, Dr’s reviews, NDIS meetings, DCJ meetings, Pac meetings, Wollemi pine council meetings, networking meetings, additional training within health and through outsourced services
- Working with the vulnerable families Nepean Blue Mountains group
- Ongoing open Dialogue training & reflection with Dr Judith Brown & NBMLD since 2020
- Supporting community organisations within the local & wider community through sharing of resources and community engagement
- Providing resources and information to those directly within mental health treating teams
- Furthering my learning with a keen interest in carrying out a master’s in social work
- (TBC)
- On going vulnerable families working group
- Net working with other LHD and teams to further disperse and share resources and knowledge across the spaces
- Net working with schools both primary & high school and providing adaptable and usable resources through both collected and created to bring into these spaces
- Further & strengthening healthy partnerships through a cultural lens within a westernised framework
- To allow for greater cultural structures can be apart of the foundations to which social and emotional wellbeing a built upon
- Contributing to the 7 day follow up and 28 day no returns
- Further utilising resources within the community through both face to face, online methods to strengthen the knowledge of those upon discharge
- Furthering of resources with local community services through Aboriginal controlled community groups to provide further empowerment and health literacy within a wide range of sectors
- Continuing my quest for knowledge by listening, reading and learning through both my local community, the teams to which I am a part of and through conferences within these spaces and asking questions
- Ability to assess client needs and development in a tailored approach of care and supports
- Maintaining detailed and accurate records within a respectful cultural centred approach
- Strong understanding of the Australian healthcare systems, mental health, NDIS, Age care and social support services
- Ability to explain complex information within a plan and simple manner
- Ability to maintain professional boundaries within a cultural respectful framework
- Ongoing self-care practices
- Staying up to date on best practices and models coming into these spaces through both NGO, LHD, NACCHO and additional cultural bodies within these ever-changing systems and policies
- Ongoing cultural and professional training
Aboriginal Mental Health Trainee
Nepean LHD
03.2020 - 09.2022
- Continuing to work alongside key stakeholders in improve outcomes for First Nation clients within improving outcomes surrounding social & emotional wellbeing and that of the community
- Contributes strongly within multidisciplinary team environment surrounding planning & outcomes of First Nation clients and the wider community
- Collaboratively works alongside families, communities and relevant services and fellow health service staff to help meet the continued need for improvements surrounding health outcomes for clients & community members
- Strongly advocates on behalf of clients & client needs surrounding health concerns from physiology, mental health, optical, dental & physical
- Undertakes documentation surrounding client needs and discussions such as intake paperwork, client notes, care planning, referral pathways outside of the service & internally within the LHD
- Improvement within resources within the service surrounding tools to help capture health needs within the community
- Improving the resources within the service surrounding services accessible by clients & that of their families
- Improving & building pathways with First Nation services to help support clients & their families to be referred into
- Supporting clients around improving NDIS packages and what supports may be lacking within their packages
- Carrying out full time study while undertaking full time employment through the Djirruwang program
- Ongoing Open dialogue training with Dr Judith Brown and NBMLHD
- Vulnerable families working group
- Roses in the ocean working group
Accommodation Manager
Royal Rehab
03.2019 - 01.2020
- Continually works on ways in delivering and managing a team of staff to best reflect the goals and ideals of Royal rehab
- Experience with working with a range of clients and families in delivering the best individualised service to best meet their needs in continuous growth and improvement
- Working alongside stakeholders in improving the delivery of service and bringing in other key stakeholders in improving that delivery of service
- Behaviour clinicians, support coordinators, psychologist, psychiatrist, GP, surgeons, speech pathologist in ways to improve our client’s day to day living
- Working alongside NDIS and how this reflects onto our clients and that of the organisation, and to best reflect our client’s needs into their NDIS plans
- Knowledge of NDIS funding, and SILS and the importance of capturing this delivery
- Ability to implement rosters for my team of 40 plus staff, and to carry out additional rostering & support of additional teams when required
- Working under a team of people, and alongside other departments within the organisation to which make up the running of our services
- Working alongside the qualms team, and WHS board in improving cultural importance for the organisation and that of First Nation people and that of the importance of strengthening this connection to First Nation people
- Working alongside staff in improving first Nation importance and understanding within the organisation, and how to better reflect greater understanding in delivering these services to which are on offer within the organisation
- Implementing NAIDOC week into the service, and how to further expand and improve on this delivery and that of the local and wider First Nation people
- Working alongside the implementation of education around First Nation people, and how to grow and improve on job aspects for First Nation people
- Working on areas to strengthen the organisation as a whole and that of First Nation people in and around education and employment
- Advocating for independence and control over one’s finances and decision making through TAG
- Supporting through advocating for individuals to be able to gain and further independence and control over one’s life through holidays and furthering connection with family
Residential Support Worker
New Horizons
01.2018 - 03.2019
- Working with team members to increase individual performance and setting realistic goals to help improve performance
- Implementing safety polices to help lower the risk or eliminate further risk to staff and that of members
- Helping to further determine areas to which improvement can be made
- Assisted in training new staff within the organisation
- Increased profitability for the organisation, by speaking to stakeholders who wished to increase their stakeholders into the organisation
- Mentored junior staff members to further increase their performance and knowledge of the service
- Ensuring person centred collaboration around customer documentation & risk assessments
- Providing support around social activities, cleaning, shopping, engagement with other members within the house and outside their home environment
- Liaising and reporting any concerns or issues with mental health practitioners to help create and implement support plans
- Raising any medical concerns with TL regarding member health and safety
- Improving communication between members
- Following through with medical concerns regarding members, and that of medications
- Advocacy and empowerment through the advocation process for residents’ choice and control
- Advocating for independence and control over one’s finances and decision making through TAG
Personal Home Assistant and Nanny
Sue Kench – Global CEO of King & Wood Mallesons
01.2010 - 12.2018
- Responsible for children & teens from 0-16 years
- Grocery shopping, running errands, picking up dry cleaning, paying bills
- Cleaning, ironing, vacuuming, mopping, dusting, organizing of wardrobes and storage, laundry
- Meal prep for babies & toddlers and children
- Pet care
- Sole charge, of children (when parents would need to go overseas due to work commitments)
- Liaising with maintenance (plumbers, painters, electricians, handyman
- Money management & budgeting with all stake holders
- 24/7 care when required (Duration up to 2 weeks at a time sole responsibility)
- Travel with family
- Discussions with schooling
- Discussions with tutors and additional supports
- GP, dental, Optical, chiro and additional appointments support and liaising between both practitioner and family
- Communication on behalf of family
- Confidentiality and discretion and supporting the handling of all personal and family matters with the highest level of confidentiality and professionalism
Team leader – Childcare Centre
Penrith City Council
01.2006 - 12.2008
- Overseeing the running of the 0-3 room and team of three staff one junior staff member
- Overseeing and communicating with alternating (drop off & pick up) with whom come into the service that day, and any concerns or questions to which may arise in regard to their children
- Overseeing and liaising with FACS and correctional services
- Overseeing TAFE or University students on work placement
- Liaising with stake holders in regard to programming, staff concerns, stake holder concerns, accreditation within licensing and FACS
- Providing training an assistance to the juniors, while they undertook certificate 3 in child care
- Office management within room, and all documents required to be undertaken
- Working alongside fellow Manager
Childcare Worker
Penrith City Council
07.2003 - 09.2006
- Program planning, book keeping, daily diary jottings, program evaluations, children evaluations/ skills assessments
- Outdoor experiences to further help enhance and encourage motor development and healthy exploration of the environment surrounding them
- Answering the phone, discussing the service to potential parents
- WHS on morning opening throughout the day and upon closing
- Team building with staff and that of parents within the service, weekend renovation days for the service
- Aboriginal/ Torres strait Islander educational lessons for children and staff
- Handling of cash, cheques and eftpos, budgeting
- Computers, monthly news letter
- Opening the services, and closing service
- Staff meetings, minute taking
- Laundry
- Infection control
- In house training within the center, and out of the center through Penrith city council
Education
Nicotine Training -
Avondale University
12.2024
Aboriginal mental health science degree -
Charles Sturt
12.2024
Aboriginal mental health First Aid Certificate -
12.2021
Child youth mental health First Aid Certificate -
12.2021
Mental health first Aid Certificate -
12.2020
Diploma of Mental health -
Mount Druitt TAFE
12.2019
Community services Certificate III -
Nirimba TAFE
12.2017
Skills
- Effective communication
- Flexible
- Reliable
- Punctual
- Administration
- Organization
- Time keeping
- Honest
- Trustworthy
- Empathetic
- Supportive
- Active listener
- Integrity
- Respect
- Self-Disciplined
- Assertive
- Leadership
- Proactive
- Customer focused
- Compassion
- Patience
- Empathy
- Good communication
- Interpersonal skills
- Ability to manage and support in difficult situations
- Strong understanding of disability rights
- Strong understanding of mental health rights
- Trauma informed care
- Person centered care
- Commitment to confidentiality
- Commitment to dignity
- Commitment to respect
- Advocacy
- Empowerment
- Cultural care planning
- Cultural mental health assessments
- Client advocacy
- Community engagement
- Active listening
- Therapeutic alliance building
- Team building
- Patient health education
- Clinical interventions
- Mental health evaluations
- Problem-solving abilities
- Excellent communication
- Teamwork and collaboration
- Analytical thinking
- Mental health advocacy
- Mental health assessment
Volunteer Experience
- Falconbridge fire brigade, Annual yearly door knock, 01/01/91 - 01/01/02
- Falconbridge fire brigade, Assistance during fire season, 01/01/01 - 01/01/01
- Red shield appeal, Door knock, 01/01/97 - 01/01/00
- RDA, Riding disable association, 01/01/97 - 01/01/00
Timeline
Aboriginal Mental Health Clinician
Nepean Mental Health
01.2023 - Current
Aboriginal Mental Health Trainee
Nepean LHD
03.2020 - 09.2022
Accommodation Manager
Royal Rehab
03.2019 - 01.2020
Residential Support Worker
New Horizons
01.2018 - 03.2019
Personal Home Assistant and Nanny
Sue Kench – Global CEO of King & Wood Mallesons
01.2010 - 12.2018
Team leader – Childcare Centre
Penrith City Council
01.2006 - 12.2008
Childcare Worker
Penrith City Council
07.2003 - 09.2006
Nicotine Training -
Avondale University
Aboriginal mental health science degree -
Charles Sturt
Aboriginal mental health First Aid Certificate -
Child youth mental health First Aid Certificate -
Mental health first Aid Certificate -
Diploma of Mental health -
Mount Druitt TAFE
Community services Certificate III -
Nirimba TAFE
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