Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Madelane Cowan

Sunshine Coast,QLD

Summary

Proven track record in enhancing customer experiences and improving operational efficiency, notably at UGG and Florentia's Trattoria. Skilled in multitasking and organization, alongside a compassionate approach to client interactions. Excelled in roles requiring transportation assistance and effective communication, achieving significant positive feedback from clients and colleagues alike. Looking for a upbeat, positive workplace that can offer a minimum of 25 hours a week.

Overview

6
6
years of professional experience

Work History

Personal Carer

Blue Care
04.2023 - 12.2023
  • Provided safe mobility support to help patients move around personal and public spaces..
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.

Retail Assistant

UGG
06.2021 - 12.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Front of House Employee

Florentinasristoranteitaliano
06.2018 - 02.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

St John's College
Nambour, QLD
11.2020

Skills

  • Transportation Assistance
  • Dementia Care
  • Housekeeping tasks
  • CPR Certified
  • Respectful and Compassionate
  • Daily living assistance
  • Multitasking and Organization
  • Verbal and written communication skills
  • Time Management
  • Team player attitude
  • Phone Etiquette

Hobbies

- Travelling and experiencing new cultures

- Spending time outdoors, especially at the beach 

- DIY projects 

Timeline

Personal Carer

Blue Care
04.2023 - 12.2023

Retail Assistant

UGG
06.2021 - 12.2021

Front of House Employee

Florentinasristoranteitaliano
06.2018 - 02.2021

High School Diploma -

St John's College

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Madelane Cowan