Madeleine Anna
Moss Vale,NSW
Summary
Reliable and upbeat Customer service specialist promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Offering a keen eye for detail, colour and composition, with an artistic outlook and the desire to help people feel beautiful by matching suitable apparel with each body type.
Overview
21
21
years of professional experience
Work History
Mother
Myself
08.2008 - Current
- Enhanced children's '' well-being by creating a safe and nurturing living environment.
- Established strong relationships with children, fostering open communication and trust.
- Maintained a clean and organized house by delegating chores and supervising daily tasks.
- Ensured timely completion of homework assignments with the help of structured study sessions.
- Organized group activities to promote bonding and teamwork among children.
- Provided emotional support during difficult times, helping children navigate personal challenges.
- Served as a positive role model by consistently demonstrating responsible behaviour and decision-making skills.
- Managed household finances responsibly, ensuring adequate funds for necessities and special events.
- Coordinated transportation arrangements for school activities, appointments, and other outings as needed.
- Facilitated conflict resolution among children, promoting healthy communication strategies and respecting individual perspectives.
- Implemented clear rules and expectations for child conduct while maintaining fairness in disciplinary actions when necessary.
Restaurant Hostess
Josh's Cafe
02.2019 - 03.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
Bridal Sales Consultant and Assistant Fitter
Giannak Special Occasion Wear
01.2003 - 09.2006
- Increased bridal sales by providing personalized consultations and styling advice to bridestobe.
- Developed long-lasting relationships with clients through exceptional customer service, resulting in repeat business and referrals.
- Contributed to a positive store atmosphere by maintaining an organized and visually appealing sales floor.
- Assisted in achieving monthly sales targets through effective upselling techniques and product knowledge.
- Collaborated with alterations team to ensure timely completion of dress alterations, leading to satisfied customers and on-time weddings.
- Provided expert guidance on wedding dress styles, fabrics, and accessories, helping brides make informed decisions for their special day.
- Managed customer appointments efficiently, ensuring that each bride received ample time and attention during fittings.
- Maintained detailed client records with accurate measurements, preferences, and follow-up communication notes for seamless service delivery.
- Resolved customer issues promptly and professionally, preserving client relationships while upholding company policies.
- Enhanced overall client experience by offering personalized recommendations for coordinating accessories and bridesmaid dresses, ensuring a cohesive bridal party look.
- Provided support during high-pressure situations such as last-minute gown alterations or emergencies, resulting in satisfied customers and positive feedback.
Education
Bachelor of Arts - Fine Arts
Curtin University
Perth, WA12.2027
Skills
- Calm Under Pressure
- Social Perceptiveness
- Active Listening
- Dependable and Responsible
- Attention to Detail
- Good Telephone Etiquette
- Visual Merchandising
- Styling Techniques
- Creativity and Innovation
- Decision Making
- Dress Fitting Specialist
- Relationship Building
References
References available upon request.
Timeline
Restaurant Hostess
Josh's Cafe
02.2019 - 03.2023
Mother
Myself
08.2008 - Current
Bridal Sales Consultant and Assistant Fitter
Giannak Special Occasion Wear
01.2003 - 09.2006
Bachelor of Arts - Fine Arts
Curtin University