Madeleine Balemian
Ringwood North
Summary
Experienced in customer service/ Hospitality. I'm very hard working and always down for a challenge. I'm great with multitasking and excited to learn something new. I will always greet staff and customers with a smile.
Overview
3
3
years of professional experience
Work History
Waitress
Hunky Dory
10.2021 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Waitress
The Coffee Club
03.2022 - 06.2022
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
General Customer Service
Playday Inflatables
10.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
Apprentice Chef
Riverlea Estate
12.2022 - 08.2023
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Performed other tasks as assigned by sous chef or chef
- Operated commercial cooking and baking equipment in support of head chef.
- Managed opening and closing shift kitchen tasks.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
Waitress
Knox Tavern
08.2023 - Current
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Provided outstanding customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Waitress
The Chase Hotel
08.2023 - Current
- Informed customers about daily and seasonal specials.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
No Degree -
Warrandyte High School
Warrandyte, VIC10.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Upselling techniques
- Hospitality service expertise
- Active Listening
Timeline
Waitress
Knox Tavern
08.2023 - Current
Waitress
The Chase Hotel
08.2023 - Current
Apprentice Chef
Riverlea Estate
12.2022 - 08.2023
General Customer Service
Playday Inflatables
10.2022 - 11.2022
Waitress
The Coffee Club
03.2022 - 06.2022
Waitress
Hunky Dory
10.2021 - 10.2022
No Degree -
Warrandyte High School
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