MADELEINE BURNS
Manly West,QLD
Summary
Reliable and dedicated worker with hands-on experience in both clinical and customer-facing roles. Proven ability to work effectively in fast-paced, team-oriented environments, while maintaining a high standard of care and professionalism. Skilled in multitasking, time management, and clear communication, with experience assisting in veterinary procedures, handling sensitive information, and providing compassionate support to clients. Demonstrates a strong work ethic, adaptability, and a commitment to continuous learning. Actively pursuing a long-term career in the animal healthcare field, with a strong interest in developing clinical and laboratory skills to support patient care and diagnostic services.
Overview
5
5
years of professional experience
Work History
Animal Caretaker
Purrrfect Pet Place
Gumdale, QLD
12.2022 - Current
- Assisted in the implementation of enrichment programs designed to encourage natural behaviors and enhance overall well-being for animals in captivity.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
Retail Worker
Jay Jays
08.2024 - 04.2025
- Delivered friendly, helpful, and personalized service to a diverse customer base, ensuring positive shopping experiences and repeat visits.
- Actively promoted products through in-depth knowledge of current trends and store merchandise, contributing to meeting and exceeding sales targets.
- Accurately processed transactions, returns, and exchanges using POS systems, maintaining till balance and efficiency under pressure.
- Assisted with in-store displays and product presentation, ensuring alignment with brand guidelines and driving customer engagement.
- Worked effectively with team members to complete daily tasks, support store operations, and meet store goals in a fast-paced environment.
- Balanced multiple responsibilities such as stock replenishment, customer service, and maintaining store cleanliness during shifts.
- Handled customer complaints and concerns professionally, aiming for quick and satisfactory resolutions while maintaining store policies.
- Participated in stock takes, unpacking deliveries, tagging, and replenishing the sales floor to ensure consistent product availability.
Veterinary Assistant
Wynnum Manly Vet Hospital
03.2023 - 05.2024
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall well-being.
- Assisted in successful adoption processes by providing accurate information about each animal's temperament and needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Enhanced animal care by administering medication, learning how to run bloods and maintaining medical records.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
Kitchen Hand
Yahara
06.2022 - 07.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.
Bartender Assistant
Tide on the Jetty
07.2021 - 06.2022
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
Education
Bachelor of Science - Microbiology and Zoology
University of Queensland
St Lucia12.2025
Queensland Certificate of Education -
Wynnum State High School
01.2023
Skills
- Cleaning and sanitation
- Health monitoring
- Customer service abilities
- Patience and empathy
- Animal care
- Team collaboration
- Medication administration
- Organizational skills
- Time management abilities
- Proficient in Microsoft Office Suite
- Strong keyboard and data entry skills
References
Available upon request.
Timeline
Retail Worker
Jay Jays
08.2024 - 04.2025
Veterinary Assistant
Wynnum Manly Vet Hospital
03.2023 - 05.2024
Animal Caretaker
Purrrfect Pet Place
12.2022 - Current
Kitchen Hand
Yahara
06.2022 - 07.2023
Bartender Assistant
Tide on the Jetty
07.2021 - 06.2022
Bachelor of Science - Microbiology and Zoology
University of Queensland
Queensland Certificate of Education -
Wynnum State High School