Madeleine Campbell-Falconer

• Led the coordination of the annual update and ongoing maintenance of the organisation-wide 10-year capital investment plan, addressing requirements for the Parliament Precinct and 98 electorate offices across the state.
• Conducted comprehensive consultation across various teams to perform a gap analysis, assess current requirements, and develop strategic plans aimed at implementing best practice for asset management and operations.
• Played a key role in developing new processes and procedures for organisational operations, including project handovers between teams at project conclusion. Led the review and update of the accommodation and fit-out standards guide for electorate offices. Additionally, focused on enhancing information sharing across teams by creating workflows, templates, and checklists
• Successfully managed several projects, including the planning for the installation of video conferencing technology into existing electorate offices and the engagement and coordination of multiple consultants for strategic asset planning work at the precinct, to include an mechanical asset audit, BCA compliance review, and accessibility assessments.

• Managed a portfolio of electorate offices across the state, with the responsibility to complete regular property inspections, manage all lease negotiations and administration, coordinate repairs, maintenance, and various minor works programs, the procurement of office furniture and equipment, office signage updates and ensured the effective maintenance of various ongoing services contracts (such as fire services, air conditioning and cleaning).
• Responsible for the sourcing of new sites for electorate office relocations, including conducting site visits, negotiating leases, and engaging with key stakeholders, managing Member communications and producing internal briefing notes and providing extensive assistance to the project team for the duration of the fit-out process.
• Focused on process improvement to enhance clarity and streamline team workloads, including the development of process documentation, operational checklists, and the creation of new workflows. Played a key role in strengthening relationships with clients at electorate offices and fostering better collaboration across teams within Parliament by improving communication and engagement.

• Accountable for overseeing a property portfolio of electorate offices across Victoria, including managing lease obligations and ensuring all offices were maintained in accordance with the Department's accommodation standards.
• Led the project management of all office relocations and refurbishments, overseeing tasks such as site sourcing, lease negotiations, coordination of trades, procurement of office furniture and equipment, and management of communications with stakeholders.
• Key performance indicators included regular reporting on ESM compliance, maintenance obligations outlined in leases (such as air conditioning and automatic door servicing), bi-annual property inspections, case management, and frequent updates on the financial status of fit-out projects.

• Completed weekend property inspections to prospective residential Tenants, providing weekend relief to permanent staff.
• Prepared lease agreements and assisted prospective tenants with sign ups and other logistics to facilitate smooth move-in processes.
• Regularly assisted office with reception relief on phones and to greet and manage queries from walk-in customers.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Short term roles included:

- Owners Corporation Manager (Victorian Body Corporate Services)

- Commercial Property Manager (Beller Commercial)

- Asset Manager (Bayley Stuart Capital)

- Commercial Property Manager (Spotlight Group)

- Senior Property Manager (Greg Hocking City Residential)

• Managed commercial portfolio of around 160 property (retail and commercial leases) to include property inspections, lease management and coordination of all repairs and maintenance.
• Responsible for the management of tenant vacates and re-leasing within the portfolio.
• Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
• Facilitated the preparation of annual outgoings budgets and reconciliations.
• Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.

• Conducted property inspections, managed marketing campaigns, and handled all administrative tasks, including communications with key stakeholders and potential buyers.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Assisted the Director and team with sales appraisals, managed phone and online property enquiries, and prepared settlement packs and coordinated appointments.

• Coordinated Tenant move-ins and vacates, ensuring smooth transitions for both tenants and property management team.
• Completed open for inspections, routine inspections and processed Tenant applications.
• Kept accurate records of all resident and tenant correspondence.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Oversaw repairs and maintenance works and processing of invoicing.