Madeleine Cook
Tenambit
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
TGI Fridays
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained in the preparation of a range of basic cocktails and mock-tails.
- Maintained impeccably clean, attractive and well-stocked bar area.
Front End Cashier
Woolworths Supermarkets Limited
10.2021 - 10.2023
- Familiar with engaging with internal training via online e-modules and on the job training
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Work Experience
Caulfield Krivanek Architecture
10.2022 - 10.2022
- I learned and practiced using the software program SketchUp
- This work experience opportunity provided me insight to the everyday life of what is involved working in this career
- I was given the opportunity to visit construction sites which broadened my understanding of the interrelations of an Architect Role with many other areas of life
Education
Higher School Certificate - Advanced English, General Mathematics, Visual Arts, Society and Culture, Community and Family Studies
Maitland High School
12.2024
Skills
- Customer Service
- Hospitality service expertise
- Beverage preparation
- Cash Handling
- Effective Communication Skills
- Strong multitasking
Career Objective
My goal is to obtain Casual/Part time employment that will balance with my University schedule, within the Maitland and surrounding areas. I wish to expand my skills primarily in the hospitality industry including floor staff and bartending responsibilities.
Certification
- Responsible Service of Alcohol
- Responsible Service of Gambling
Timeline
Waitress/Bartender
TGI Fridays
08.2024 - Current
Work Experience
Caulfield Krivanek Architecture
10.2022 - 10.2022
Front End Cashier
Woolworths Supermarkets Limited
10.2021 - 10.2023
- Responsible Service of Alcohol
- Responsible Service of Gambling
Higher School Certificate - Advanced English, General Mathematics, Visual Arts, Society and Culture, Community and Family Studies
Maitland High School
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