Summary
Overview
Work History
Education
Skills
Work Preference
Software
Timeline
Generic
Madeleine Fricker

Madeleine Fricker

Loan Processing
Bentleigh,VIC

Summary

Versatile and knowledgeable banking professional specializing in customer service and mortgage processing. With a proven track record at Startek and over three years of experience in broker support and managing high-volume calls, I possess excellent communication and decision-making skills, a strong eye for detail, and a proactive nature. A solid understanding of financial mathematics and documents, combined with a certification in mortgage broking, has provided a strong foundation in financial analysis and loan processing. This background makes me exceptionally well-suited for the Credit Analyst/Loan Writer role at Ethos360. I look forward to applying my financial analysis expertise, advanced technical knowledge, and organisational strengths to help Ethos360 deliver outstanding service to its clients.

Overview

3
3
years of professional experience

Work History

Inbound CS Banker - Westpac HOS Mortgage

StarTek
04.2021 - Current
  • Take inbound calls to service and support Westpac Group Mortgage Brokers in the application stages of the Mortgage lifecycle including Pre-Approval, Post Approval & Settlements.
  • Provide high level of customer service while responding to and resolving a variety of requests, enquiries and help solve any problems relating to any issues Brokers may be experiencing.
  • To resolve enquiries in a timely, accurate and professional manner, having regard for company procedures and legislative/contractual obligations.
  • Liaise with other department to ensure the required outcome is achieved.
  • Ensure all team objectives are met on an ongoing basis.
  • Demonstrate ability to answer customer service enquiries with a range of customer service systems.
  • Ensure a high level of customer service and satisfaction by applying a thorough understanding of Westpac mortgage products and service.

Bartender

The Osborne Rooftop & Bar
08.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

Education

Certificate IV in Finance And Mortgage Broking -

Holmesglen Institute
Chadstone, VIC
06.2024

Bachelor of International Business -

Monash University
Melbourne, VIC

Bachelor of Commerce - Accounting And Finance

Monash University
Clayton, VIC

High School Diploma -

Brighton Secondary College
Brighton East, VIC

Skills

  • High-level attention to detail, accuracy, and strong data entry skills
  • Teamwork and Collaboration
  • Ability to identify why a problem has occurred - Root Cause Analysis
  • Product Knowledge and Compliance
  • Document Review
  • Sound judgement and decision-making skills
  • Highly developed written and verbal communication skills
  • Self motivated with the proven ability to follow up issues, outstanding actions and commitments diligently and proactively to resolution
  • Mortgage Loan Software such as Apply Online, OBP, ATOMS, Salesforce and Broker Portals
  • Well-developed problem-solving skills including out-of-the-box/creative solutions to meet customer and Client requirements
  • Strong administrative and procedural skills
  • Ability to prioritise competing tasks to meet Client specified SLAs

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

HybridRemoteOn-Site

Important To Me

Career advancementWork from home option

Software

Salesforce

Apply Online

One Bank Platform

Timeline

Bartender

The Osborne Rooftop & Bar
08.2022 - Current

Inbound CS Banker - Westpac HOS Mortgage

StarTek
04.2021 - Current

Certificate IV in Finance And Mortgage Broking -

Holmesglen Institute

Bachelor of International Business -

Monash University

Bachelor of Commerce - Accounting And Finance

Monash University

High School Diploma -

Brighton Secondary College

Similar Profiles

CREATE PROFILE
Madeleine FrickerLoan Processing