Madeleine Gedney
Charlestown,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Priceline Pharmacy
, NSW
08.2024 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Created a positive shopping experience for each customer through effective communication skills.
Sales Assistant
Dusk
, NSW
07.2024 - 09.2024
- Greeted customers and provided assistance with product selection.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
Cafe All Rounder
XS Espresso
, NSW
02.2024 - 08.2024
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Adhered to health department regulations regarding safe food handling practices.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders and delivery for customers.
Retail Worker
Cotton On Group
, NSW
06.2021 - 01.2024
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used in-store system to locate inventory and place special orders for customers.
Sales Assistant
Pandora Jewellery
, NSW
10.2023 - 12.2023
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Educated customers about proper care and maintenance practices for their jewellery purchases, ensuring long-lasting satisfaction.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Beauty Assistant
The Body Shop
, NSW
04.2023 - 06.2023
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Boosted store revenue by cross-selling complementary beauty products and services.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Fast Food Worker
Subway
, NSW
12.2021 - 09.2022
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Hospitality Worker
Grill'd Healthy Burgers
, NSW
07.2020 - 11.2021
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Certificate III - Community Pharmacy-incomplete
Tafe
Newcastle, NSW06.2021
Certificate III - Beauty Services
Tafe
Newcastle, NSW06.2020
Completed Year 10 -
Big Picture School, Cooks Hill Campus
Newcastle, NSW12.2019
Skills
- Polite and friendly customer service
- Ability to work in a busy environment
- Cash handling, EFTPOS and returns and refunds experience
- Communicates well, accepts and follows direction
- Understands importance of customer experience, including presentation of store and staff and hygiene practices
Timeline
Beauty Advisor
Priceline Pharmacy
08.2024 - Current
Sales Assistant
Dusk
07.2024 - 09.2024
Cafe All Rounder
XS Espresso
02.2024 - 08.2024
Sales Assistant
Pandora Jewellery
10.2023 - 12.2023
Beauty Assistant
The Body Shop
04.2023 - 06.2023
Fast Food Worker
Subway
12.2021 - 09.2022
Retail Worker
Cotton On Group
06.2021 - 01.2024
Hospitality Worker
Grill'd Healthy Burgers
07.2020 - 11.2021
Certificate III - Community Pharmacy-incomplete
Tafe
Certificate III - Beauty Services
Tafe
Completed Year 10 -
Big Picture School, Cooks Hill Campus
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