Madeleine Kwong
Deception Bay,QLD
Summary
Results-driven Department Manager with demonstrated record of running lean and efficient departments. Successful at keeping records current and accurate. Looking to apply 6 years of experience to a new role at Kmart focused on strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands.
Overview
12
12
years of professional experience
Work History
Store Invenotry Manager
Kmart Toombul
Nundah, QLD
06.2019 - Current
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Created, implemented and adjusted Safe work practices.
- Achieved and maintaining customer loyalty by forging long-term relationships based on prompt and courteous service.
- Kept on top of changes to store products to maximise strong sales and customer experience.
- Coordinated effiencent restocking of sales floor current merchandise and accurate for current promotions
- Driving SMS integrity to deliver a high level of customer experience
Casual Team Memeber
Kmart Kippa Ring
Kippa-Ring, QLD
07.2013 - 09.2019
- Worked with our customers to understand needs and demands which help me provide exceptional customer experience .
- Received training from Kmart to represent brand, help guide product selection by customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with Kmart team to resolve day to day problems, improve operations and provide exceptional customer service.
Clothing World Manager
Kmart Kippa Ring
Kippa-Ring, QLD
01.2018 - 02.2019
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Utilise the K Mart Way training as a tool to introduce positive change to my team through daily discussions & being able to excite my team about their role.
- Performed various administrative functions, including audit compliance
- Approached browsing customers to initiate conversations to determine buying preferences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer experience.
Inventory Manager
Kmart Kippa Ring
Kippa-Ring, QLD
08.2016 - 01.2018
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Duty Manager
Kmart Kippa Ring
Kippa-Ring, QLD
03.2016 - 08.2016
- Adhered to legislation guidelines to maintain total compliance.
- Oversaw resentation operations with team of number of .
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Directed training and retraining of employees to boost performance and enhance business results.
- Evaluated employee performance on weekly basis and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize store success.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members..
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Retail Team Member
Kmart Kippa Ring
Kippa-Ring, QLD
11.2014 - 03.2016
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared goals.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Store Inventory Manager
Kmart Kippa Ring
Kippa-Ring, QLD
09.2014 - 11.2014
- Kept on top of changes to store products and promotions to maintain strong sales.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Assisted customers with prompt and polite support in-person and via telephone.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma - undefined
Clontarf Beach State High School
Clontarf, QLD2014
Skills
- Operations management
- Staff management
- Motivated team player
- POS systems knowledge
- Key holder experience
- Quick learner
- Positive and friendly
- Goal-oriented
- Skilled problem solver
- Inventory restocking
- Import/export requirements knowledge
- Team development
- Innovative
- Analytical thinking
- Deadline-driven
Timeline
Store Invenotry Manager
Kmart Toombul
06.2019 - Current
Clothing World Manager
Kmart Kippa Ring
01.2018 - 02.2019
Inventory Manager
Kmart Kippa Ring
08.2016 - 01.2018
Duty Manager
Kmart Kippa Ring
03.2016 - 08.2016
Retail Team Member
Kmart Kippa Ring
11.2014 - 03.2016
Store Inventory Manager
Kmart Kippa Ring
09.2014 - 11.2014
Casual Team Memeber
Kmart Kippa Ring
07.2013 - 09.2019
High School Diploma - undefined
Clontarf Beach State High School
Similar Profiles
Uttam AdhikariUttam Adhikari
All Rounder at Toombul Fruit MarketAll Rounder at Toombul Fruit Market
Emma-Lea ParcellEmma-Lea Parcell
Dental Front Office Receptionist at Toombul SmilesDental Front Office Receptionist at Toombul Smiles
Brooke ShepherdBrooke Shepherd
Kmart Employee at Kmart AustraliaKmart Employee at Kmart Australia
Khloey SmithKhloey Smith
Crew Member at McDonald'sCrew Member at McDonald's
Ulisese MusuUlisese Musu
Department Manager (Produce) at Fresh & SaveDepartment Manager (Produce) at Fresh & Save