MADELEINE MOORE
Brisbane,QLD
Summary
Dynamic hospitality professional with extensive experience in Australia and overseas, excelling in event management, and delivering exemplary customer service. Ability to lead teams, ensure compliance with liquor licensing, and optimize stock projections, driving successful outcomes in high-pressure environments. Skilled in multilevel communication and event customization.
Overview
14
14
years of professional experience
Work History
BREAKFAST & EVENTS SERVER
Sunwapta Falls Rocky Mountain Resort
Jasper, Canada
05.2024 - Current
- Fully autonomous opening of the venue including including setting up morning cash floats.
- Daily set up and stocking of the breakfast buffet.
- Providing full service as the sole sever in the early morning breakfast rush for both hotel guest walk in customers.
- Having a thorough understanding of the menu to assist guest with menu suggestions.
- Performing full barista and bar duties.
- Setting up and executing full service events for tour groups and hotels guest.
RESTAURANT MANAGER
Sunwapta Falls Rockey Mountain Lodge
Jasper, Alberta
05.2025 - 08.2025
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Managed inventory levels and coordinated supply orders for consistent availability.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
RESTAURANT MANAGER
Kuma Yama Sushi & Ramen, Lake Louise Ski Resort
Lake Louise , Alberta
12.2024 - 05.2025
- Supervised daily restaurant operations, ensuring compliance with health standards.
- Managed inventory levels and coordinated supply orders to maintain consistent availability.
- Developed staff schedules to optimize coverage during peak hours and special events.
- Implemented standard operating procedures to ensure consistent service delivery across shifts.
- Delivered fast, friendly service to guests, promoting specials and increasing sales of key menu items.
SUPERVISOR - ALPINE GRILL, STAFF CAFE & THE TENT
Sunshine Village mountain Resort
Banff, Canada
10.2023 - 04.2024
- Fully autonomous opening and closing procedure of the venue.
- Leading the FOH team ensuring very high standards of customer service were always delivered.
- Inducting & training new staff including all policies, procedures & expectations.
- Rostering of staff across three separate venues.
- Ordering stock & supplies across three venues ensuring no out of stocks or supply issues.
- Being the direct point of communication between upper management and the front of house team to ensure company goals were successfully reached.
- Hospitality and Event Management & Delivery.
- Exemplary Customer Service.
- Multilevel Communication.
- Stock & Sales Projections.
- Liquor Licensing Compliance.
EVENTS AND PROGRAM DIRECTOR, PROGRAM DIRECTOR
Camp Homeward Bound
New You, USA
06.2018 - 08.2023
- Planning, running and scheduling all special camp events and theme nights outside of the designated program.
- Devised, implemented and conducted training workshops for over one hundred staff.
- Directly supervised staff in the performance of their duties, with weekly support meetings.
- Eventually elevated to camp mentor to teach staff to create workshop plans.
- Conducted fortnightly performance reviews.
- Rostering and scheduling for 100 staff and over 100 children.
- Ordering and general admin duties, such schedules, supply list, stock counting and inventory.
- Delivered a series of varied camp classes to underprivileged children and youth.
ASSISTANT VENUE MANAGER; FUNCTIONS & EVENTS MANAGER
Newstead Brewing co
Milton, Australia
03.2017 - 05.2023
- Facilitated communication among patrons, kitchen staff, and front-of-house for smooth event execution.
- Coordinated event logistics by scheduling staff, preparing materials, and ensuring supply availability.
- Developed and maintained function documents, including run sheets, invoices, and correspondence.
- Executed opening and closing procedures across multiple bars and event areas.
- Maintained comprehensive knowledge of craft beer selections from Newstead and local suppliers.
- Led front-of-house team to consistently deliver outstanding customer service.
- Conducted training for new staff on policies, procedures, and performance standards.
- Created optimized staff rosters for two venues to enhance coverage across service areas.
BARTENDED, FOH ALL ROUNDER
Samuel Smith Brewery
London, UK
09.2013 - 08.2015
- Opening of the venue including including setting up morning cash floats.
- Extremely high levels of customer service including an excellent knowledge of local craft beer, wines, spirits & menu items.
- Fully trained in all kitchen operations & responsible for conducting solo food service of full a la carte menu.
- Solely responsible for all cash handling procedures including cash drawer management, daily reconciliation, and banking.
CAFE COORDINATOR
Mc Donald's
Annerley, Australia
09.2011 - 05.2013
- Coordinated daily operations of cafe for efficient service delivery.
- Managed inventory levels, ensuring stock availability for menu items.
- Trained new staff on customer service protocols and cafe procedures.
- Supervised team members to maintain high standards of cleanliness.
Education
Responsible Management of Licensed Venues (RMLV) -
RSA Liquor Professionals
01.2021
Dip. OF Screen Media & Special Effects Makeup -
Aus. Institute of Creative Design
01.2019
Responsible Service of Alcohol (RSA) -
01.2015
Certificate II in Flight Operations -
Cabin Crew, Aviation Australia
01.2008
Cert II in Hospitality (SIT20316) -
Tafe Qld
01.2007
Skills
- Hospitality and event management
- Exemplary customer service
- Multilevel communication
- Sales projections and inventory management
- Liquor licensing compliance
References
- Stewart Heckley, 403-679-9927, stewart@sunwapta.com, Sunwapta Falls Rocky Mountain Resort
- Jeff Oliveira, 647-406-8803, jeffreyoliveira@hotmail.com, Sunshine Village Ski Resort
- Kerryn Tibble, +61405553580, Sneaky_sparrow@hotmail.com, Camp Homeward Bound
Additional Information - Notes
Australian written references available upon request.
Timeline
RESTAURANT MANAGER
Sunwapta Falls Rockey Mountain Lodge
05.2025 - 08.2025
RESTAURANT MANAGER
Kuma Yama Sushi & Ramen, Lake Louise Ski Resort
12.2024 - 05.2025
BREAKFAST & EVENTS SERVER
Sunwapta Falls Rocky Mountain Resort
05.2024 - Current
SUPERVISOR - ALPINE GRILL, STAFF CAFE & THE TENT
Sunshine Village mountain Resort
10.2023 - 04.2024
EVENTS AND PROGRAM DIRECTOR, PROGRAM DIRECTOR
Camp Homeward Bound
06.2018 - 08.2023
ASSISTANT VENUE MANAGER; FUNCTIONS & EVENTS MANAGER
Newstead Brewing co
03.2017 - 05.2023
BARTENDED, FOH ALL ROUNDER
Samuel Smith Brewery
09.2013 - 08.2015
CAFE COORDINATOR
Mc Donald's
09.2011 - 05.2013
Responsible Management of Licensed Venues (RMLV) -
RSA Liquor Professionals
Dip. OF Screen Media & Special Effects Makeup -
Aus. Institute of Creative Design
Responsible Service of Alcohol (RSA) -
Certificate II in Flight Operations -
Cabin Crew, Aviation Australia
Cert II in Hospitality (SIT20316) -
Tafe Qld