Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Madeleine Murray

Madeleine Murray

Sydeny,NSW

Summary

Results-oriented Client Partner with a proven track record of exceeding sales targets and fostering long-term customer relationships as well as a strong passion for growth.

Seeking a challenging role in technology to leverage my expertise in relationship management, strategic selling, and business outcome-driven approach for the success of a dynamic organisation.

Driven and confident, I possess a natural ability to connect with people, demonstrating empathy and building strong relationships. With a deep understanding of the sales process and a passion for achieving remarkable results, I am committed to making a significant impact in my career.

Overview

5
5
years of professional experience

Work History

Territory Manager – NSW

Telstra
Sydney
01.2023 - Current
  • Achieved 100% of target in growth sales and 105% in core sales in Q4 FY23 as well as being the highest achieving salesperson in the team for growth sales in Q2 FY24
  • Developed and executed customer proposals, driving upsell opportunities and increasing contract values
  • Average deal size $200k - $1.5m across the portfolio
  • Maintain a robust sales pipeline by being proficient with Salesforce and actively utilising a cadence process to optimise sales
  • Collaborated with digital sales and marketing teams, contributing to an uplift in qualified leads and generating $1m in pipeline
  • Working across different industries such as construction to provide the best solution offerings
  • Presenting solutions to C-suite and building strong relationships with leadership within the businesses I supported
  • Working with Telstra partners on account strategies for accounts within my NSW portfolio.

Strategic Account Manager

Vodafone New Zealand
Auckland
04.2022 - Current
  • Owning the re-signing of one of Vodafone’s largest customers, the whole of business contract totaled $4m and included the uplift of new solutions such as Microsoft Teams and a Multi TXT service
  • First Account Manager to get a Vodafone customer into the new CDC data centre which included a lot of complexity around a new sales processes and technical elements
  • Responded to customer RFPs, securing $2 million in new pipeline for Contact Centre and Internet Services solutions
  • Managing Vodafone’s largest customers and building strong relationships with the people within these companies
  • Customer portfolio included a university, insurance, electricity, retail and automobile
  • Thorough and well-constructed customer presentations and pitches on ICT products and strategic account plans
  • Management of salesforce opportunities and pipeline building.

Sales Performance Lead – ICT Practices

04.2021 - 04.2022
  • Created the KPIs and sales pipeline targets for seven squads within our product and sales team for ICT
  • Produces a weekly trading summary for our Enterprise Director that is circulated around our whole Executive team including the CEO
  • Leads trading meetings focusing on ICT opportunities with total contract values of $1m-10m+ each and a total pipeline of over $200m
  • Leading the discussions to ensure the successful close of these opportunities
  • Facilitated and organised ICT sales training sessions for our SME account managers
  • Managing pipeline coverage between ICT products, industry verticals, and customer objectives through thorough analysis
  • Built and nurtured strong relationships with members of the ICT leadership team including product owners and principal consultants.

Sales Performance Analyst – Business Performance & Transformation

10.2020 - 03.2021
  • Reported on key business objectives and KPIs such as contract value, pipeline opportunities, service, and fixed revenue for Vodafone Enterprise’s largest segments in Corporate and Public
  • Produced weekly trading summaries for the Enterprise Director, providing critical insights that influenced strategic decision-making and revenue forecasting
  • A member of the working group tasked to lead Vodafone’s sales team through an organisational and transformation restructure process
  • Delivered to KPIs in reducing customer debt within the Enterprise segments
  • Developed expertise in generating reports and creating reporting dashboards using Salesforce.com and Tableau, enhancing data visibility and supporting data-drive decision-making processes.

Corporate Sales Graduate

03.2020 - 11.2020
  • Supported key corporate Account Managers, driving the adoption of new ICT products and solutions, resulting in a 15% increase in activations and an improvement in customer satisfaction
  • Conducted targeted campaigns to increase activations within corporate customers and contributing to $1.2 million in pipeline
  • Generated comprehensive reporting on key metrics, providing actionable insights to management for effective planning and resource allocation
  • Led a data collection initiative for a Microsoft Teams project, facilitating successful implementation and ensuring customer satisfaction.

Marketing Communications Specialist

01.2019 - 02.2020
  • Led communication go-to-market strategies for new product launches and promotional campaigns, managing budgets totaling $1.7 million+
  • Executed impactful communications through digital channels, resulting in a 30% increase in customer engagement and brand visibility
  • Presented campaign collateral to senior leaders and executives, highlighting the success and impact of marketing efforts
  • Analysed campaign results and provided actionable insights to a range of stakeholders and teams.

Education

Management, Public Policy

Victoria University of Wellington

Skills

  • Opportunities Identification
  • Customer Relationship Management
  • Product Demonstrations
  • Client Consultations
  • Sales Forecasting
  • Pipeline Development
  • Contract Negotiation
  • Relationship Building

Hobbies and Interests

  • Yoga to remain fit and active.
  • Travel and engaging with communities.
  • Listening to podcasts such as TED talks.
  • Business projects, Madeleine enjoys scanning apps such as Kickstarter.
  • Entrepreneurial opportunities, Madeleine is regularly thinking about innovative product and service ideas to solve a problem.

References

References available upon request.

Timeline

Territory Manager – NSW

Telstra
01.2023 - Current

Strategic Account Manager

Vodafone New Zealand
04.2022 - Current

Sales Performance Lead – ICT Practices

04.2021 - 04.2022

Sales Performance Analyst – Business Performance & Transformation

10.2020 - 03.2021

Corporate Sales Graduate

03.2020 - 11.2020

Marketing Communications Specialist

01.2019 - 02.2020

Management, Public Policy

Victoria University of Wellington

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Madeleine Murray