Madeleine Murray
Sydeny,NSW
Summary
Results-oriented Client Partner with a proven track record of exceeding sales targets and fostering long-term customer relationships as well as a strong passion for growth.
Seeking a challenging role in technology to leverage my expertise in relationship management, strategic selling, and business outcome-driven approach for the success of a dynamic organisation.
Driven and confident, I possess a natural ability to connect with people, demonstrating empathy and building strong relationships. With a deep understanding of the sales process and a passion for achieving remarkable results, I am committed to making a significant impact in my career.
Overview
5
5
years of professional experience
Work History
Territory Manager – NSW
Telstra
Sydney
01.2023 - Current
- Achieved 100% of target in growth sales and 105% in core sales in Q4 FY23 as well as being the highest achieving salesperson in the team for growth sales in Q2 FY24
- Developed and executed customer proposals, driving upsell opportunities and increasing contract values
- Average deal size $200k - $1.5m across the portfolio
- Maintain a robust sales pipeline by being proficient with Salesforce and actively utilising a cadence process to optimise sales
- Collaborated with digital sales and marketing teams, contributing to an uplift in qualified leads and generating $1m in pipeline
- Working across different industries such as construction to provide the best solution offerings
- Presenting solutions to C-suite and building strong relationships with leadership within the businesses I supported
- Working with Telstra partners on account strategies for accounts within my NSW portfolio.
Strategic Account Manager
Vodafone New Zealand
Auckland
04.2022 - Current
- Owning the re-signing of one of Vodafone’s largest customers, the whole of business contract totaled $4m and included the uplift of new solutions such as Microsoft Teams and a Multi TXT service
- First Account Manager to get a Vodafone customer into the new CDC data centre which included a lot of complexity around a new sales processes and technical elements
- Responded to customer RFPs, securing $2 million in new pipeline for Contact Centre and Internet Services solutions
- Managing Vodafone’s largest customers and building strong relationships with the people within these companies
- Customer portfolio included a university, insurance, electricity, retail and automobile
- Thorough and well-constructed customer presentations and pitches on ICT products and strategic account plans
- Management of salesforce opportunities and pipeline building.
Sales Performance Lead – ICT Practices
04.2021 - 04.2022
- Created the KPIs and sales pipeline targets for seven squads within our product and sales team for ICT
- Produces a weekly trading summary for our Enterprise Director that is circulated around our whole Executive team including the CEO
- Leads trading meetings focusing on ICT opportunities with total contract values of $1m-10m+ each and a total pipeline of over $200m
- Leading the discussions to ensure the successful close of these opportunities
- Facilitated and organised ICT sales training sessions for our SME account managers
- Managing pipeline coverage between ICT products, industry verticals, and customer objectives through thorough analysis
- Built and nurtured strong relationships with members of the ICT leadership team including product owners and principal consultants.
Sales Performance Analyst – Business Performance & Transformation
10.2020 - 03.2021
- Reported on key business objectives and KPIs such as contract value, pipeline opportunities, service, and fixed revenue for Vodafone Enterprise’s largest segments in Corporate and Public
- Produced weekly trading summaries for the Enterprise Director, providing critical insights that influenced strategic decision-making and revenue forecasting
- A member of the working group tasked to lead Vodafone’s sales team through an organisational and transformation restructure process
- Delivered to KPIs in reducing customer debt within the Enterprise segments
- Developed expertise in generating reports and creating reporting dashboards using Salesforce.com and Tableau, enhancing data visibility and supporting data-drive decision-making processes.
Corporate Sales Graduate
03.2020 - 11.2020
- Supported key corporate Account Managers, driving the adoption of new ICT products and solutions, resulting in a 15% increase in activations and an improvement in customer satisfaction
- Conducted targeted campaigns to increase activations within corporate customers and contributing to $1.2 million in pipeline
- Generated comprehensive reporting on key metrics, providing actionable insights to management for effective planning and resource allocation
- Led a data collection initiative for a Microsoft Teams project, facilitating successful implementation and ensuring customer satisfaction.
Marketing Communications Specialist
01.2019 - 02.2020
- Led communication go-to-market strategies for new product launches and promotional campaigns, managing budgets totaling $1.7 million+
- Executed impactful communications through digital channels, resulting in a 30% increase in customer engagement and brand visibility
- Presented campaign collateral to senior leaders and executives, highlighting the success and impact of marketing efforts
- Analysed campaign results and provided actionable insights to a range of stakeholders and teams.
Education
Management, Public Policy
Victoria University of Wellington
Skills
- Opportunities Identification
- Customer Relationship Management
- Product Demonstrations
- Client Consultations
- Sales Forecasting
- Pipeline Development
- Contract Negotiation
- Relationship Building
Hobbies and Interests
- Yoga to remain fit and active.
- Travel and engaging with communities.
- Listening to podcasts such as TED talks.
- Business projects, Madeleine enjoys scanning apps such as Kickstarter.
- Entrepreneurial opportunities, Madeleine is regularly thinking about innovative product and service ideas to solve a problem.
References
References available upon request.
Timeline
Territory Manager – NSW
Telstra
01.2023 - Current
Strategic Account Manager
Vodafone New Zealand
04.2022 - Current
Sales Performance Lead – ICT Practices
04.2021 - 04.2022
Sales Performance Analyst – Business Performance & Transformation
10.2020 - 03.2021
Corporate Sales Graduate
03.2020 - 11.2020
Marketing Communications Specialist
01.2019 - 02.2020
Management, Public Policy
Victoria University of Wellington