Madeleine Pattison

• Worked for an agency company that organised events including The Royal Ascot, Henley Royal Regatta and many other premium Occasions.
• Maintained a high-standard, customer facing role.
• Collaborated with front-of-house staff to ensure seamless service during peak hours.

• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Prepared healthy, age-appropriate snacks and meals.

Whilst studying at University in Oxford I maintained a part-time job working for one of the leading supermarkets in the UK.

I integrated well into a close-knit team where we frequently had to assign tasks to make sure our workspace was properly maintained.

I was trusted with looking after the cash tab and storing it away at the end of the day.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

• Became the face of a start-up cafe, meaning I had to engage with custom ours and create a positive atmosphere to keep them coming back.
• Remembered coffee orders for loyal custom ours including small tweaks in how they prefer their order.
• Remained outwardly calm and ordered at peak times to create a comfortable environment.