I am a university student currently studying a Bachelor of Arts (Psychology). I have previous experience as a McDonald's Shift Supervisor and most recently have worked as OSHC educator. After completing my Bachelor degree, I do have plans on completing a Master of Teaching as I am an aspiring primary school teacher. I am passionate individual who is willing to try new things and gain new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OSHC Educator/ Responsible Person
Oakleigh Primary School & Kindergarten
03.2023 - Current
Supervised and engaged children aged 5 -12 years in various activities and programs, ensuring their safety and well-being at all times.
Planned and implemented developmentally appropriate activities, promoting social, emotional, and intellectual growth.
Collaborated with other educators and management to create a nurturing and stimulating environment conducive to learning and play.
Monitored and maintained compliance with OSHC regulations, health, safety, and hygiene standards.
Communicated effectively with parents and guardians regarding children's progress and daily activities.
Assisted in administrative tasks such as record-keeping, attendance tracking, and program planning.
Acted as the primary contact for emergency situations and made critical decisions regarding the safety and well-being of children.
Participated in professional development opportunities to enhance skills and knowledge in childcare and education.
Ensured all staff members followed OSHC policies and procedures, including behaviour management and child protection protocols.
Barista
Gloria Jeans Waverley Gardens
12.2023 - Current
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Maintained a clean and organized workspace for optimal productivity and safety.
Increased repeat business by providing exceptional customer service and building rapport with customers.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Shift Manager
McDonald's
03.2018 - 06.2023
Managed daily operations during assigned shifts, ensuring efficient and smooth restaurant performance.
Supervised a team of 10 - 50 crew members, assigning tasks and responsibilities to optimize workflow.
Maintained high standards of customer service, resolving issues and ensuring customer satisfaction.
Implemented McDonald's policies and procedures regarding food safety, cleanliness, and operational excellence.
Trained new crew members on job responsibilities, safety procedures, and customer service protocols.
Ensured compliance with health, safety, and labor regulations.
Handled cash transactions accurately and completed financial reports and paperwork.
Collaborated with management to achieve restaurant goals and objectives.
Retail Salesperson
Snooze
09.2023 - 12.2023
Greeted customers and helped with product questions, selections, and purchases.
Answered questions about store policies and addressed customer concerns.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
Maintained clean sales floor and straightened and faced merchandise.
Utilized upselling techniques to promote additional products and increase sales.
Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Arts (Psychology) -
Deakin University
Melbourne, VIC
12.2025
VCE Certificate -
Wellington Secondary College
Mulgrave, VIC
Skills
Childcare and early childhood education expertise
Safety and emergency management
Team leadership and staff supervision
Effective communication with children, parents, and colleagues
Program planning and implementation
Attention to detail and organizational skills
Problem-solving and decision-making in high-pressure situations
Certification
National Police Check – updated in April 2021
Working with Children's Check (WWCC) - also completed in 2021
HLTAID009
HLTAID010
HLTAID011
HLTAID012
Accomplishments
Awarded Crew Member of the Month in November 2018
March 2021
Attended Leadership Transitions & Advancing Your Leadership Course at McDonald's Head Office
Timeline
Barista
Gloria Jeans Waverley Gardens
12.2023 - Current
Retail Salesperson
Snooze
09.2023 - 12.2023
OSHC Educator/ Responsible Person
Oakleigh Primary School & Kindergarten
03.2023 - Current
Shift Manager
McDonald's
03.2018 - 06.2023
Bachelor of Arts (Psychology) -
Deakin University
VCE Certificate -
Wellington Secondary College
National Police Check – updated in April 2021
Working with Children's Check (WWCC) - also completed in 2021
HLTAID009
HLTAID010
HLTAID011
HLTAID012
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