Madeleine Rech
Melbourne,VIC
Summary
I am a university student currently studying a Bachelor of Arts (Psychology). I have previous experience as a McDonald's Shift Supervisor and most recently have worked as OSHC educator. After completing my Bachelor degree, I do have plans on completing a Master of Teaching as I am an aspiring primary school teacher. I am passionate individual who is willing to try new things and gain new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OSHC Educator/ Responsible Person
Oakleigh Primary School & Kindergarten
2023.03 - Current
- Supervised and engaged children aged 5 -12 years in various activities and programs, ensuring their safety and well-being at all times.
- Planned and implemented developmentally appropriate activities, promoting social, emotional, and intellectual growth.
- Collaborated with other educators and management to create a nurturing and stimulating environment conducive to learning and play.
- Monitored and maintained compliance with OSHC regulations, health, safety, and hygiene standards.
- Communicated effectively with parents and guardians regarding children's progress and daily activities.
- Assisted in administrative tasks such as record-keeping, attendance tracking, and program planning.
- Acted as the primary contact for emergency situations and made critical decisions regarding the safety and well-being of children.
- Participated in professional development opportunities to enhance skills and knowledge in childcare and education.
- Ensured all staff members followed OSHC policies and procedures, including behaviour management and child protection protocols.
Barista
Gloria Jeans Waverley Gardens
2023.12 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Shift Manager
McDonald's
2018.03 - 2023.06
- Managed daily operations during assigned shifts, ensuring efficient and smooth restaurant performance.
- Supervised a team of 10 - 50 crew members, assigning tasks and responsibilities to optimize workflow.
- Maintained high standards of customer service, resolving issues and ensuring customer satisfaction.
- Implemented McDonald's policies and procedures regarding food safety, cleanliness, and operational excellence.
- Trained new crew members on job responsibilities, safety procedures, and customer service protocols.
- Ensured compliance with health, safety, and labor regulations.
- Handled cash transactions accurately and completed financial reports and paperwork.
- Collaborated with management to achieve restaurant goals and objectives.
Retail Salesperson
Snooze
2023.09 - 2023.12
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Maintained clean sales floor and straightened and faced merchandise.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Arts (Psychology) -
Deakin University
Melbourne, VIC12.2025
VCE Certificate -
Wellington Secondary College
Mulgrave, VICSkills
- Childcare and early childhood education expertise
- Safety and emergency management
- Team leadership and staff supervision
- Effective communication with children, parents, and colleagues
- Program planning and implementation
- Attention to detail and organizational skills
- Problem-solving and decision-making in high-pressure situations
Certification
- National Police Check – updated in April 2021
- Working with Children's Check (WWCC) - also completed in 2021
- HLTAID009
- HLTAID010
- HLTAID011
- HLTAID012
Accomplishments
- Awarded Crew Member of the Month in November 2018
- March 2021
- Attended Leadership Transitions & Advancing Your Leadership Course at McDonald's Head Office
Timeline
Barista
Gloria Jeans Waverley Gardens
2023.12 - Current
Retail Salesperson
Snooze
2023.09 - 2023.12
OSHC Educator/ Responsible Person
Oakleigh Primary School & Kindergarten
2023.03 - Current
Shift Manager
McDonald's
2018.03 - 2023.06
Bachelor of Arts (Psychology) -
Deakin University
VCE Certificate -
Wellington Secondary College
- National Police Check – updated in April 2021
- Working with Children's Check (WWCC) - also completed in 2021
- HLTAID009
- HLTAID010
- HLTAID011
- HLTAID012
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