Summary
Overview
Work History
Education
Skills
Certification
Timeline
About Me
Generic

Madeleine Rosevear

Mornington

Summary

Dynamic and driven professional pursuing studies while actively engaged in the fast-paced hospitality industry. Eager to pivot career paths and expand skill sets through new challenges and opportunities. Strong commitment to continuous learning and excellence in customer-facing roles underscores dedication to delivering exceptional service. Proven ability to thrive in high-pressure environments, consistently striving for excellence in every endeavor.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
01.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Created and oversaw store goals
  • High focus on customer satisfaction, customer recovery and creating the best experience for all patrons.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

McCafé Barista/Front of House

Somerville McDonald's AU
01.2019 - 01.2024
  • Exceptional skills in customer service and care. Stepping up to coaching crew after 18 months of experience. Quickly developed skills across all operations of the store, including food preparation and handling responsibilities.
  • Barista Trained, well versed in maintaining cleanliness in a café


Education

Diploma of Arts - Criminology

Latrobe University
Victoria

High School Diploma -

Mornington Secondary College
12-2022

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Punctual and reliable
  • Team development
  • Quality assurance

Certification

First Aid Certified (2023)

Fire Safety Certified (2023)

Leadership Certified - Mcdonalds AU (2024)

Advanced Leadership Qualification - Mcdonalds AU (2024)

Timeline

Shift Manager

McDonald's
01.2024 - Current

McCafé Barista/Front of House

Somerville McDonald's AU
01.2019 - 01.2024

Diploma of Arts - Criminology

Latrobe University

High School Diploma -

Mornington Secondary College

About Me

I love all things people! I'm currently undergoing a Criminology major but my goals really gravitate towards helping people wherever I can. 


I enjoy reading and writing, I'm an ambitious student that loves to research new topics when given the opportunity. 


Love being outdoors and am so grateful for growing up here in Mornington by the beach!

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Madeleine Rosevear