Summary
Overview
Work History
Education
Skills
Certification
Education Certificates
Skills Experience
Timeline
Generic

Madeleine Ryan

Bendigo

Summary

Experienced and highly compassionate Community Services worker, seeking a new role where I can use my well-developed social work skills for the benefit of our community, with the opportunity to grow and further develop within a team environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Pier Support Services PTY LTD
10.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Child Protection

Department of Families, Fairness and Housing
07.2021 - 09.2023
  • Case planning, review, and management to ensure that all clients have a meaningful and effective case plan that clearly outlines goals, supports and suitable resources
  • Undertake risk assessments and use professional judgement to analyse suitable options
  • Engage with clients regarding health history, expectations, services and procedures for safety and satisfaction
  • Use evidence-based frameworks to perform role and investigate issues
  • Use standardised reporting frameworks to ensure all data is recorded correctly including documenting care solutions and plans
  • Collaborate with various colleagues, teams and local networks in order to deliver the best possible service for children and their families
  • Undertake regular training and upskilling, including

Cleaner

Asset-link Services
01.2018 - 12.2018
  • Duties - Commercial & industrial cleaner

Telemarketer/ Fundraising

More Media
01.2016 - 12.2016
  • Duties - Following script to collect donations from clients over the phone, manage complaints

Sales Consultant

Clean Energy
01.2016 - 12.2016
  • Duties - Canvassing clients for solar energy products, arranging appointments for setup of solar equipment

Office Administrator

Iron Mountain
01.2015 - 12.2016
  • Duties - Record keeping personnel, physical distribution, logistics, data entering and other office and administrator duties

Cleaner

Solidarity Cleaning Services
01.2015 - 12.2016
  • Duties - Commercial & industrial cleaner

Process Worker

Don KR (employed by Skilled)
01.2015 - 12.2015
  • Duties - ham slicing, bacon slicing, salami slicing, smallgoods packaging, manufacturing, cleaning, adhering to WHS regulations

Education

Diploma - Community Services

Bendigo Tafe
Bendigo
01.2019

Certificate IV - Community Services

01.2018

Certificate II - Hospitality

01.2014

Certificate II - Tourism and Events

01.2014

Skills

  • Interpersonal skills
  • Time Management
  • Service skills
  • Computer skills
  • Administration skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Organisational skills
  • Ability to learn
  • Self-discipline
  • Teamwork
  • Support for team members
  • Ad-hoc activities

Certification

  • Current Working With Children Check (Employment)
  • Current NDIS Workers Screening Check
  • Current First Aid Certificate
  • Current Police Check
  • Driver’s License and reliable vehicle

Education Certificates

  • 12/01/19, Diploma in Community Services, Bendigo Tafe
  • 12/01/18, Certificate IV in Community Services
  • 12/01/14, Certificate II in Hospitality (including Food hygiene and Barista certificate)
  • 12/01/14, Certificate II in Tourism and Events

Skills Experience

  • Interpersonal skills – demonstrated when developing good relationships with clients, children, and colleagues
  • Time Management and Service skills – proven by successfully managing requests and ensuring all needs are met and follow ups completed in a timely manner
  • Competent computer and administration skills including Microsoft programs such as Word, Excel, Outlook and internet
  • Organisational and time management skills
  • Ability to learn and process new information on the job
  • Self-disciplined hard worker and responsible
  • Works well in a team or can work alone
  • Assist other team members with support with ad-hoc activities

Timeline

Disability Support Worker

Pier Support Services PTY LTD
10.2023 - Current

Child Protection

Department of Families, Fairness and Housing
07.2021 - 09.2023

Cleaner

Asset-link Services
01.2018 - 12.2018

Telemarketer/ Fundraising

More Media
01.2016 - 12.2016

Sales Consultant

Clean Energy
01.2016 - 12.2016

Office Administrator

Iron Mountain
01.2015 - 12.2016

Cleaner

Solidarity Cleaning Services
01.2015 - 12.2016

Process Worker

Don KR (employed by Skilled)
01.2015 - 12.2015

Diploma - Community Services

Bendigo Tafe

Certificate IV - Community Services

Certificate II - Hospitality

Certificate II - Tourism and Events

Madeleine Ryan