Summary
Overview
Work History
Education
Skills
Awards
Certification
Passions & Hobbies
Life Philosophy
Timeline
Generic

Madeleine Schoech

Surry Hills

Summary

Madeleine is an enthusiastic, driven, and dynamic professional who excels in fast-paced, deadline-oriented environments. Maintains a calm and focused demeanour while managing multiple tasks and projects simultaneously, always ensuring meticulous attention to detail. With a strategic problem-solving mindset, Madeleine is passionate about utilising technology to optimise business workflows. Alongside technical expertise, possesses excellent communication skills and a collaborative mindset. Madeleine actively contributes valuable insights in meetings and excels at cultivating strong relationships with stakeholders. Effectively partners across teams and respects organizational structures. Adaptability, strong computer skills, and eagerness to learn make Madeleine an invaluable asset to any office team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Analyst

Mastercard
01.2023 - Current
  • Designed and implemented volunteering calendar for Sydney team, contributing 130+ hours to initiatives like Lifeline Book Fair. Overcame challenges in securing self-funded or no-cost activities.
  • Contributed to high-profile projects by preparing minutes, updating documentation, and following up on action items. Recognised with “Move Fast" award for adaptability and precision under tight deadlines.
  • Organised six team bonding sessions, achieving up to 80% participation rates. Engaged team in decision-making by using polls to select venues and activities.
  • Developed and executed comprehensive employee engagement plan for regional team, aligning monthly activities with organisational principles and ensuring cost-efficiency by leveraging free trials and existing platforms.
  • Expanded functional tracker to cover all team functions and created user guide to streamline updates. Collaborated with colleagues to consolidate data and ensure accuracy.
  • Managed calendars, travel logistics, and expense submissions. Demonstrated flexibility by reprioritising tasks during critical periods, such as town hall planning and quarterly reviews.

Business Centre Lead & Executive Officer to the CEO

New Horizons
04.2017 - 04.2022
  • Managed CEO's complex and frequently changing travel arrangements and coordinated pre-planning of trips, including quarterly roadshows to 30 offices throughout NSW and QLD
  • Consolidated materials for C-Suite, Board and Member meetings, and took detailed minutes and actions for later dissemination to key stakeholders; cut down paperwork by 75% using web-based collaborative platform
  • Researched and prepared briefing papers on policy, operational and strategic matters to support CEO's informed decision-making and the effective delivery of work programs
  • Created knowledge base of 40 internal resources, improving employee onboarding and reducing time spent on administrative tasks by 40%
  • Managed the project for office refurbishment and a new seating plan for 150 employees working at Head Office
  • Processed 30 subscription and market invoices monthly through business spend management platform
  • Led 3 person administrative team to design, develop and launch employee appreciation program for 1400 staff
  • Increased employee satisfaction by 7% following launch 6 months post-launch

Receptionist

New Horizons
11.2016 - 04.2017
  • Delivered clerical support to 150 employees working at Head Office by copying, faxing and filing documents
  • Greeted 30 incoming visitors and customers daily professionally and delivered friendly, knowledgeable assistance
  • Coordinated regional end-of-year events bringing together 1400 employees
  • Sydney (Head Office) region received 270 attendees in 2016 with 85% of attendees reporting a more enjoyable experience than the previous year's event
  • Reduced cost of office supplies by 10% during FY 2016/17 by managing inventory activities including ordering and materials monitoring
  • Answered 50 telephone or email inquiries daily and resolved or escalated issues to ensure customer satisfaction
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping

Administration Assistant

Dixon Advisory and Superannuation Services
04.2015 - 06.2016
  • During periods of supervisor's leave, strategically distributed administrative tasks amongst team of 4 and guided to promote efficiency
  • Organised and uploaded organisational documents to company document management system
  • Facilitated efficient communication and office operations by sorting and distributing 250 pieces of business correspondence and packages to team members daily
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness of SMSF department
  • Minimised interruptions for office team members by screening 30 incoming calls daily
  • Wealth management firm assisting clients with all aspects of retirement planning and superannuation

Education

Diploma of Project Management -

TAFE NSW
Sydney, NSW
12-2023

Bachelor of Business Administration -

Macquarie University
Sydney, NSW
03.2015

Skills

  • Microsoft 365
  • Microsoft Power Automate
  • Project Management
  • Adaptability
  • Critical Thinking
  • Problem Solving
  • Empathy
  • Active Listening
  • Self-management
  • Ethical Reasoning
  • Self-awareness
  • Cross Cultural Awareness
  • Customer Service
  • Communication

Awards

  • Create Value Award for organising and leading regional focus groups to unpack employee engagement survey feedback to deliver meaningful insights to leadership.
  • Grow Together Award for partnering with colleagues to create content for a quarterly town hall. Recognised for bringing a positive, fast-paced, and creative approach to planning and collaboration.
  • Move Fast Award for contributing to a high-profile project by efficiently capturing key meeting minutes during war room sessions, demonstrating adaptability and precision under tight deadlines.
  • Exceptional Enterprise PMO Award for contribution in implementing a world-class customer relationship management system.
  • Excellence Award for exceptional customer service skills and for being proactive and providing constructive feedback.
  • Exceptional Achievement Award for exceptional achievements in the workplace, and the embodiment of company values of Respect, Integrity and Passion.
  • Department of Marketing and Management Prize for Becoming a Professional.
  • Volunteer of the Month Award for continued dedication to the charity.

Certification

Macquarie Global Leadership Program - Undergraduate Macquarie University, issued August 2022


Standard Mental Health First Aider Mental Health First Aid Australia, issued October 2023

Passions & Hobbies

  • Travelling
  • Animal Welfare
  • Environmental Sustainability
  • Hiking
  • Camping

Life Philosophy

Be the change you want to see in the world.

Timeline

Analyst

Mastercard
01.2023 - Current

Business Centre Lead & Executive Officer to the CEO

New Horizons
04.2017 - 04.2022

Receptionist

New Horizons
11.2016 - 04.2017

Administration Assistant

Dixon Advisory and Superannuation Services
04.2015 - 06.2016

Diploma of Project Management -

TAFE NSW

Bachelor of Business Administration -

Macquarie University

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Madeleine Schoech