MADELEINE NIAMH VINCENT
Hawker
Summary
I am a professional songwriter and recording artist. I have successfully managed projects including developing social media strategy campaigns, marketing and promotions both independently and within an international record label. I have spent the last two years living and working across Australia, learning from each place I've stayed. I've worked for seven years developing my songwriting to a professional standard as well as for creative achievement. I have worked extensively within the field of customer service as part of management and developed my passion for remote living whilst working across Australia. I delight in interacting with new people and showing them both professionalism and kindness within their day. I love to learn as much as I can from each opportunity, from the people that I meet and I enjoy finding innovative and creative ways to achieve my goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/ Food & Beverage & Housekeeping
Wilpena Pound Resort
03.2024 - Current
- High-quality efficient service during peak season with three year Barista experience
- Kept close communications with the kitchen to ensure smooth operations and coordinated with tour group leaders to provide exceptional service
- Known for flexibility and reliability, regularly handled early and late shifts
- Part of an incredible team, supporting each other both on and off the clock
- Adapted quickly during company takeover with Discovery Parks, learning new till systems and training promptly
- Active role in setting up events during peak season
- Clear communication, strong teamwork and a positive, customer-focused approach to every role
- High guest turn over housekeeping experience, luxury presentation skills including Safari Tents and confident driving capability ensuring prolific services across the resort
Head Barista/ Waitress
Bank St & Co/ Star of the West
11.2023 - 03.2024
- Highest rated cafe and coffee in popular tourist town with an increase in returning customers.
- Integral team member as head barista
- Coffee art, and continued coffee training
- Efficiency and exceptional service during busy festival season and peak tourist time
- Great relationships with regular customers
- Main point of call as front of house and valued team member.
Assistant Manager & Supervisor
Red Roaster/ Lucky Beach
06.2021 - 02.2023
- Team leadership, Coffee Art, Product procurement and company liaison, Monetary cash intake and deposit records.
- Training and hiring new staff members in FoH and Bar, including Barista training team members.
- Shift scheduling, Staff incentives/ successful upselling.
- Excellent interpersonal skills, high level professionalism.
- Weekly team progress meetings, great relationships with our customers.
Education
Songwriting -
Sussex University
07.2019
Songwriting Diploma - Songwriting
Sussex University
01.2016
Skills
- High-quality service
- Social Skills
- Communication
- Teamwork
- Flexibility
- Reliability
- Event setup
- Customer-focused approach
- Housekeeping
- Luxury presentation
- Driving capability
- Coffee art
- Barista training
- Management
- Team leadership
- Hiring
- Receptionist duties
- Event promotions
- Invoice creation
- Public speaking
- Music production
- Interpersonal skills
- Artist development
- Songwriting
- Top line writing
- Computer skills
- DAW
- Logic
- Adobe Premier
- Microsoft applications
- Shift scheduling
- Staff incentives
- Upselling
- Professionalism
- Networking
- Live performance
- Release strategy
- Music video production
- Event planning
- Festival performances
Certification
- Foundation in acting
- RSA VIC (SITHFAB021)
- Yellow Card (AGINDUCT)
- Full UK Licence- B,BE
Accomplishments
- Music Mentorship - Paul Phillips
- BNDR Record Label
- Introduction to Acting at ACT (Brighton)
- Artist & Catalogue Development
- Written & Recorded original songs.
- Social Media Content Creation
- Strategy Planning & Implementing
- Networking
- Live Performances at Glastonbury, Latitude & Australian Music Week.
- Release Strategy
- Music Video story boarding & production
- Global performances
- Event Planning
- Festival performances
Timeline
Barista/ Food & Beverage & Housekeeping
Wilpena Pound Resort
03.2024 - Current
Head Barista/ Waitress
Bank St & Co/ Star of the West
11.2023 - 03.2024
Assistant Manager & Supervisor
Red Roaster/ Lucky Beach
06.2021 - 02.2023
Songwriting -
Sussex University
Songwriting Diploma - Songwriting
Sussex University
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