Madeleine Paige Lively
Berwick,VIC
Summary
Front of House & Retail Expedience within deluxe establishments (LUCAS Group & Polo Ralph Lauren). I am extremely flexible and can easily adapt to different positions and help meet demands. I work especially well within a team environment, but am also able to excel in solo tasks. I am hoping to find a position with full-time hours that will help me gain more experience within the Retail Industry with a reputable company and team .
Overview
4
4
years of professional experience
Work History
Front of House Employee
Lucas Group
05.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Advising clients on dining options available and upselling daily promotions
- Collaborated with event planners to execute private functions smoothly, leading to repeat business opportunities.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Shift Supervisor
Krispy Kreme
12.2019 - Current
- Trained new team members and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling and banking procedures
- Responding to and resolving customer inquires and concerns.
Education
High School Diploma -
Aitken College
Greenvale, VIC10.2020
Skills
- Strong Work Ethic
- Team player attitude
- Cash handling proficiency
- Customer Service
- Professional Appearance
- Up-selling strategies
- Wine Knowledge
- Adaptability and Flexibility
- Order Taking
- Greeting guests
- Multitasking and Organization
- Training and Mentoring
Timeline
Front of House Employee
Lucas Group
05.2022 - Current
Shift Supervisor
Krispy Kreme
12.2019 - Current
High School Diploma -
Aitken College
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