Madelene Long
Canberra,ACT
Summary
Ambitious graduate with a double degree in Politics and International Relations, passionate about global affairs and national security. Skilled in research, policy analysis, and communication, with experience in multitasking and problem-solving through university roles. Eager to apply these skills within government to contribute to meaningful impact.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Unilodge
05.2022 - 12.2024
- Maintained customer satisfaction by handling complex customer concerns.
- Enhanced customer experiences with improved team workflows and effective solutions for common problems.
- Communicate with and welcome International students to a new country and the university life.
- Be the initial front line to any concerns with their room such as urgent maintenance problems, financial difficulties and any other personal problems.
- Observe the wellbeing, mental health and behaviour of the residents and offering support and solutions.
Cashier
Superstore
02.2024 - 07.2024
- Processed customer transactions efficiently in a fast-paced retail environment.
- Handled Canadian currency and electronic payments, ensuring accuracy in cash handling and change distribution.
- Provided excellent customer service in a bilingual (English/French) setting, adapting to diverse customer needs.
- Adjusted to a new work environment and policies, demonstrating flexibility and quick learning skills.
Community Support Officer
Australian National University
12.2024 - Current
- Managed communication channels between the community support team and residents, maintaining open lines of dialogue for timely issue resolution.
- Provided crisis intervention services when needed, offering immediate assistance during times of distress or emergency situations.
- Conducted regular after-hours patrols alone, proactively addressing safety concerns such as vandalism, loitering, and disruptive behavior.
- Worked independently during night shifts, making decisions and resolving issues without direct supervision.
Education
Bachelor of International Relations -
Australian National University
Canberra, ACT11-2025
Bachelor of Political Science -
Australian National University
Canberra, ACT11-2025
Skills
- Research, Analysis & Report Writing
- Critical Thinking
- Written & Verbal Communication
- Communication & Diplomacy
- Cross-Cultural Competency
- Problem-solving
- Customer Service & Interpersonal Skills
Timeline
Community Support Officer
Australian National University
12.2024 - Current
Cashier
Superstore
02.2024 - 07.2024
Customer Service Coordinator
Unilodge
05.2022 - 12.2024
Bachelor of International Relations -
Australian National University
Bachelor of Political Science -
Australian National University
Similar Profiles
Leon DuLeon Du
Customer Service at UnilodgeCustomer Service at Unilodge
Zihang ZhangZihang Zhang
Residential Mentor at UnilodgeResidential Mentor at Unilodge
Benjamin McQuinnBenjamin McQuinn
Residential Advisor at UniLodgeResidential Advisor at UniLodge