Madelene Mary-Ann Erasmus

Work History

Sales Consultant Representative

Kresta

Logan, Queensland

03.2018 - 07.2022

Trained and mentored new sales representatives.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and implemented sales strategies to increase profits.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Used customer insights to develop innovative sales strategies to increase sales.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated new leads through networking and attending industry events.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Utilized CRM software to manage customer accounts and track performance metrics.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Negotiated contracts with clients and developed relationships with key personnel.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Provided exceptional services and pleasant shopping experiences to retail customers.
Managed efficient cash register operations.

Sales Consultant Representative

The Blinds Place

Underwood, Queensland

01.2017 - 02.2018

Trained and mentored new sales representatives.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Developed and implemented sales strategies to increase profits.
Retained excellent client satisfaction ratings through outstanding service delivery.
Provided exceptional services and pleasant shopping experiences to retail customers.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Negotiated contracts with clients and developed relationships with key personnel.
Prioritized helping customers over completing other routine tasks in store.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Consultant Representative

30 Jan 2012 To 18 Oct 2016

01.2012 - 10.2016

Trained and mentored new sales representatives.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Developed and implemented sales strategies to increase profits.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Used customer insights to develop innovative sales strategies to increase sales.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Generated new leads through networking and attending industry events.
Managed customer accounts to secure customer satisfaction and repeat business.
Collaborated with cross-functional teams to identify and address customer needs.
Utilized CRM software to manage customer accounts and track performance metrics.
Managed efficient cash register operations.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Created inviting environment for customers by maintaining store organization and cleanliness.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Prioritized helping customers over completing other routine tasks in store.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Built customer loyalty and retention by delivering excellent shopping experiences.
Monitored customers for signs of security concerns and escalated issues to management.
Engaged in friendly conversation with customer to better uncover individual needs.

Manager

Kinda Dance

Mount Gravatt, QLD

12.2009 - 12.2013

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved marketing to attract new customers and promote business.
Managed and motivated employees to be productive and engaged in work.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Improved safety procedures to create safe working conditions for workers.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Controlled costs to keep business operating within budget and increase profits.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Identified and communicated customer needs to supply chain capacity and quality teams.
Defined clear targets and objectives and communicated to other team members.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.

Recruiter

Pmp Limited

Pretoria, South Africa

01.2010 - 02.2012

Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Developed recruiting strategies to identify qualified candidates and build network.
Collaborated with hiring managers to understand job requirements and expectations.
Operated and maintained applicant tracking and candidate management systems.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Collaborated with HR leadership regarding candidate salary determinations.
Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Advised managers on best practices to maintain compliance with applicable laws.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Coordinated schedules to arrange management interviews with applicants.
Developed and implemented plans to improve recruitment process.
Studied job descriptions and qualifications to determine applicant requirements.
Consulted businesses on successful recruiting and retention practices to help minimize turnover.
Advertised job opportunities on social media platforms and job boards.
Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Developed and monitored employee recognition programs.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Developed and implemented onboarding and orientation programs for new employees.
Advocated for staff members, helping to identify and resolve conflicts.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Worked alongside global business leader to deploy new training strategies.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Improved office efficiency by effectively managing internal communications and correspondence.
Administered employee benefits programs and assisted with open enrollment.
Collaborated with managers to identify and address employee relations issues.

Hotel Manager

Changes Hotel

South Africa, Pretoria South Africa

02.2006 - 06.2009

Greeted and assisted guests by gathering information pertaining to reservations or requests.
Developed and implemented strategies to optimize operational efficiency and maximize profits.
Developed and implemented marketing strategies to promote hotel services.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
Analyzed and evaluated business data to identify opportunities for improvement.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Provided exceptional service and assistance to guests upon check-in.
Prepared monthly resort audits for review.
Provided services efficiently and with high level of accuracy.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Offered appropriate reservation options based on expected attendees when coordinating events.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Increased customer service ratings through personable service.
Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Evaluated and promptly resolved lodging facility operational issues.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Implemented successful strategies to increase customer satisfaction.
Fostered safe lodging environment with reliable and effective security services.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Assisted with development and distribution of marketing materials for facility.
Developed and implemented promotional strategies to increase occupancy.
Established and upheld high standards, promoting great customer service and assistance to guests.
Solicited and reviewed guest feedback and promptly resolved complaints.
Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Created and managed accurate occupancy forecasts and budgets.
Planned and executed marketing activities to improve property brand and increase revenue.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Sales Consultant

Baldwins Steel

Pretoria, South Africa

06.1998 - 12.2002

Created detailed sales presentations to communicate product features and market data.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Provided sales and customer service assistance to walk-in traffic
Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills.
Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Checked client organization and agreements with company priorities through automating content management systems.
Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Responded to telephone and in-person requests for information.
Presented [Product or Service] using interactive materials such as videos, charts and slideshows.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Oversaw daily outbound calls to identify services that address primary needs.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Maximized customer retention by resolving issues quickly.
Followed up with existing customers to provide additional support and address concerns.
Maintained organized, presentable merchandise to drive continuous sales.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained sense of urgency in answering customer questions and requests through email or voice message.
Evaluated customer purchase requirements and recommended best-fit company offerings.
Retained consistent client base by conducting market research to develop brand strategy.

Sales Consultant

Non-Ferrous Metal Work

Pretoria, South Africa

12.1994 - 05.1996

Created detailed sales presentations to communicate product features and market data.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Provided sales and customer service assistance to walk-in traffic
Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills.
Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Checked client organization and agreements with company priorities through automating content management systems.
Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Responded to telephone and in-person requests for information.
Presented [Product or Service] using interactive materials such as videos, charts and slideshows.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Oversaw daily outbound calls to identify services that address primary needs.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Maximized customer retention by resolving issues quickly.
Followed up with existing customers to provide additional support and address concerns.
Maintained organized, presentable merchandise to drive continuous sales.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained sense of urgency in answering customer questions and requests through email or voice message.
Evaluated customer purchase requirements and recommended best-fit company offerings.
Retained consistent client base by conducting market research to develop brand strategy.

Senior Administration Officer

Coin Security Group

Pretoria, South Arica

12.1990 - 05.1994

Developed and implemented business administration systems, databases and recording systems to support operational delivery.
Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
Delivered advice and policy guidance relating to provisional project management and business analysis.
Prepared reporting and documentation in [Software] to support effective divisional, functional and strategic business activity.
Collaborated with key stakeholders to identify and deliver quality enhancements.
Represented company at internal and external forums and committees for effective corporate communication and collaboration.
Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
Developed and maintained productive relationships with internal and external stakeholders to support increased business.
Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
Supported CEO on financial management and acted as first point of contact for budget holders.
Provided continuous quality review and spearheaded procedures and processes for program improvement.
Partnered with HR to implement and monitor policies and procedures and recommend changes.
Supervised, assessed and mentored teachers and paraprofessionals.
Supported teachers in learning and applying new skills through meaningful professional development.
Oversaw students and monitored behavior during [Type] activities.
Handled disciplinary referrals with calm, logical approach to student behavior.
Served as liaison between parents and students.
Recruited and hired amazing teachers to support [Type] students.
Set academic and behavioral standards for students.
Attended annual meetings with special education and 504 students to represent needs of school district.

Stock Controller

Tec Electronics

Pretoria, South Africa

01.1989 - 12.1990

Determined and performed appropriate adjustments of authorized stock levels.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Performed inventory control, such as counting, and stocking merchandise.
Maintained effective team member communication.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Greeted customers and directed to requested products.
Helped customers locate desired items and transfer oversized items to vehicles.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Consistently lifted materials weighing as much as [Number] pounds.
Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Answered customer questions and provided detailed product information.
Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Processed and packaged stock items for customer purchases.
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Maintained stockroom records and generated reports for management.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Tracked production and quality control systems to proactively identify deficiencies.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Recorded daily activities for inventory control.
Planned and scheduled projects and directly performed installations.
Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Stocked shelves to match planogram images and instructions.

Summary

Overview

Work History

Sales Consultant Representative

Sales Consultant Representative

Sales Consultant Representative

Manager

Recruiter

Hotel Manager

Sales Consultant

Sales Consultant

Senior Administration Officer

Stock Controller

Education

Diploma - Management Diploma

No Degree - Hotel Management

Certificate 3 - Education of Individuals With Multiple Disabilities

Timeline

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