Madelin Owen
Cronulla,NSW
Summary
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organisational skills, and effective communication.
Overview
4
4
years of professional experience
Work History
Administrative Officer
North Shore Private Hospital
05.2024 - Current
- Supported hospital operations by diligently completing administrative tasks such as filing paperwork, scheduling appointments, and processing insurance claims.
- Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
- Maintained inventory of office supplies and placed orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administrative Officer
Arcadia Pittwater Private Hospital
08.2022 - 06.2024
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Practice Manager
Pymble Physiotherapy
11.2021 - 08.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Receptionist
Pymble Physiotherapy
08.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Clinical Nutrition
Endeavour College of Natural Health
Sydney, NSW01-2027
High School Certificate -
Brigidine College
Saint Ives, NSW01-2019
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Database administration
- Insurance verification
- Patient confidentiality
- Medical terminology proficiency
Timeline
Administrative Officer
North Shore Private Hospital
05.2024 - Current
Administrative Officer
Arcadia Pittwater Private Hospital
08.2022 - 06.2024
Practice Manager
Pymble Physiotherapy
11.2021 - 08.2022
Receptionist
Pymble Physiotherapy
08.2020 - 11.2021
Bachelor of Science - Clinical Nutrition
Endeavour College of Natural Health
High School Certificate -
Brigidine College
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