Summary
Overview
Work History
Education
Skills
Certificates And Competencies
Hobbies and Interests
Timeline
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Madelin Pedersen

Toongabbie

Summary

With a diverse range of skills, I possess a strong focus on time management, well-developed oral and written communication abilities, decision-making prowess, and exceptional planning and organizing capabilities. My hardworking nature enables me to consistently take initiative and successfully complete tasks. Alongside my friendly and approachable demeanor, I consistently demonstrate a professional work ethic and prioritize excellent customer service. Leveraging my experience in the retail sector and my compassionate nature, I am confident that I would be an outstanding candidate for this role. Committed to exceeding expectations, I am always willing to go above and beyond to meet the needs of the job.

Overview

9
9
years of professional experience

Work History

Assistant Boutique Manager

Aje Athletica
02.2022 - Current
  • Front of store, greeting customers
  • Working efficiently and proactively with all staff
  • Assessing client needs and wants and ensuring they left the store happy with our service
  • Developing and sustaining long-term relationships with customers
  • Responsible for dealing with customer complaints
  • Taking pride in maintaining store floor to perfection
  • Inventory management
  • Process of returns and exchanges for clients
  • Keeping up to date of new items and company goals to ensure client satisfaction
  • Ensuring emails, calls and enquiries were all responded to daily
  • Applied strong problem-solving and interpersonal skills to resolve conflicts
  • Managed rosters, payroll and budgets within the store
  • Organising team outings
  • Assisted in training new team members to ensure smooth integration within the store
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
  • Streamlined boutique processes through effective use of technology tools such as point-of-sale systems or inventory management software programs.

Casual Retail Assistant

Zimmerman
05.2023 - 12.2023
  • Visual merchandising
  • First point of contact for all customers as they walked into store
  • Managing complaints and handling returns of items
  • POS system
  • Cash handling
  • Monitored inventory levels and reported low stock to management.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Personal Assistant

Hope Orthopaedics
01.2019 - 12.2022
  • Meeting and greeting of patients
  • Invoicing and receipting
  • Photocopying/filing/scanning/sorting mail
  • Answering phone calls
  • Scheduling appointments and managing multiple calendars
  • Checking in patients
  • Typing reports
  • Organising
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Accomplished project deadlines by assisting with task completion whenever required.

Administrative Assistant

Zammit Ham
01.2016 - 01.2019
  • Distribution and sorting of mail
  • Fielded telephone calls and offered prompt, detailed answers to meet requests
  • Supported office needs including taking messages, scanning documents and routing business correspondence
  • Delivered helpful and kind customer service to clients
  • Oversaw office inventory including restocking supplies and submitting purchase orders
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelor of Business - Marketing

Western Sydney University
02.2025

Higher School Certificate -

Toongabbie Christian College
01.2019

Skills

  • Attentive and efficient at handling phone and online enquiries
  • Customer service
  • Attention to detail
  • Ability to work within a team
  • Multitasking within fast environment
  • Honest and reliable
  • Problem solving
  • Excellent written and oral communication skills

Certificates And Competencies

  • Proficient in all Microsoft office suites
  • POS system
  • Canva

Hobbies and Interests

  • Reading
  • Pilates and Gym
  • Animals
  • Walking

Timeline

Casual Retail Assistant

Zimmerman
05.2023 - 12.2023

Assistant Boutique Manager

Aje Athletica
02.2022 - Current

Personal Assistant

Hope Orthopaedics
01.2019 - 12.2022

Administrative Assistant

Zammit Ham
01.2016 - 01.2019

Higher School Certificate -

Toongabbie Christian College

Bachelor of Business - Marketing

Western Sydney University

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Madelin Pedersen